GE Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Repaired the part that needs to be repaired
Technician came put the part in mention the tech before him or the tech before the second tech that makes a total of two text said they took the belt off the drum which that shouldn't have done and now the belt came off again. I am currently working with Sears to get him back out here or another technician out here to fix it which when he only left about an hour ago
Michael A, San Jose, CA
Customer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on February 08, 2025
Combo washer and dryer
The same day of my service call now my combo has 2 different errors and my stuff in locked inside it half wet and can't get anyone back out for 5 days
Heather G, De Queen, AR
Customer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on February 08, 2025
Not fixed , impossible to get another appt
Nice technician but my fridge is still broken . And impossible to get another appt. Customer service is not helpful and repeats same script , don't recommend
SMG, Cambridge, MA
Customer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on February 08, 2025
Never showed
Tech never contacted or showed but marked the job as completed. Third time they have rescheduled my appointment
Erik L, Belvidere, IL
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on February 07, 2025
HORRIBLE
Came to my home and asked my mother in law to put up the dogs. She did and left one in the kennel. He began barking and he complained. She tried to put him outside and the man ran away and said he tried to bite him. I have camera footage showing otherwise.
Alexis U, Eastman, GA
Customer service response - Dear Alexis,Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 07, 2025
Stove
Nick kept ordering the wrong parts even order a refrigerator part for my stove. Than closed me out to were I had to make another work order. The first guy open my stove door and said cannt fixs it I said good I get a New stove under my contract he order a part which was wrong.soon as I said that..Thank God For Al he fixed my stove from the parts the2 other order day 1 ..thank you so much Al.
Russ T, Madera, CA
Customer service response - Dear Russ,Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 07, 2025
My washer is still not fixed right . It is doing the same t
My washer is still not fixed right . It is doing the same thing
Helen M, San Angelo, TX
Customer service response - Dear Helen, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 06, 2025
Service was slow
The service we received was below standard, we waited over 3 weeks to have our dryer repaired . First visit scheduled the technician canceled our appointment because he had a Dr. Appointment, not our business customers do not want to hear personal issues. We all have them. The technician came the next day and had my husband hold things and hand him things to diagnose the issue which we knew was the heating element, when asked why he didn't bring the part he shared how many heating elements he carries for other brands again we do not care. He shared how over booked and over worked he is and said we were lucky he came when he did. Finally placed the order for the heating element and scheduled the next appointment nearly 2 weeks later. When he called today to let us know we were on his schedule I responded that's great and he said well if your lucky I'll make it today because you are the last on my schedule. Upon arriving to my home I had no place to park or pull in at my property because he was parked squarely in the center of my driveway. Had I known this was the quality of service that was provided with my extended warranty I would have saved my money and hired a professional to repair my appliance.
Cleo R, Clovis, NM
Customer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on February 06, 2025
Washer and dryer
Didn't fix the problem for the washer or the dryer
Amanda W, Byron, MI
Customer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on February 05, 2025
Unknown
Again, no one has shown up! This is the second time. Need another appointment scheduled
Dana D, Meadville, PA
Customer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on February 05, 2025
