GE Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Furnace repair
Did not show up for second visit
Alice T, Chicago, IL
Customer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward. If you'd like to discuss further, please contact our customer service team.
Sears Home Services on February 11, 2025
Didn't fix anything.
The technician said it's normal but it's not . There's nothing on internet that says there's a safety feature for cats and babies. It says this: If your GE washer turns on, then quickly shuts off and then turns back on again, the most likely culprit is a faulty door switch, which is a safety feature that prevents the washer from operating if the door isn't fully closed; check if the door is properly latched and that there are no obstructions around the door seal that might be preventing it from fully closing. Other potential causes: Power issues: Check if the power cord is securely plugged in, the outlet is functioning, and there are no tripped circuit breakers. Control board malfunction: If the door switch is working properly, the issue might be with the electronic control board which could be experiencing glitches. Water level sensor problems: A faulty water level sensor could be causing the washer to turn off prematurely. Overload protection: If you've overloaded the washer, it might activate a safety feature to prevent damage. What to try: Check the door: Ensure the door is fully closed and latched. Clean the door seal: Remove any debris or buildup from the door seal that could be preventing proper closure. Reset the washer: Unplug the washer for a few minutes, then plug it back in and try again. Check for error codes: Consult your washer manual to see if any error codes are displayed on the control panel.
Amy S, Silver Spring, MD
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 10, 2025
Cancelled multiple times and rude
I think this company did a lousy job managing expectations. I included all model number info as well as what the issue was, and the technician who came was late and had no idea why he was here. He wanted me to sign a bunch of stuff without explaining what it was, then was rude when rescheduling. The repair appointment was delayed and rescheduled three times on their end. I won't ever use this vendor again.
Lucy B, Sacramento, CA
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on February 08, 2025
Repaired the part that needs to be repaired
Technician came put the part in mention the tech before him or the tech before the second tech that makes a total of two text said they took the belt off the drum which that shouldn't have done and now the belt came off again. I am currently working with Sears to get him back out here or another technician out here to fix it which when he only left about an hour ago
Michael A, San Jose, CA
Customer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on February 08, 2025
Combo washer and dryer
The same day of my service call now my combo has 2 different errors and my stuff in locked inside it half wet and can't get anyone back out for 5 days
Heather G, De Queen, AR
Customer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on February 08, 2025
Not fixed , impossible to get another appt
Nice technician but my fridge is still broken . And impossible to get another appt. Customer service is not helpful and repeats same script , don't recommend
SMG, Cambridge, MA
Customer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on February 08, 2025
Never showed
Tech never contacted or showed but marked the job as completed. Third time they have rescheduled my appointment
Erik L, Belvidere, IL
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on February 07, 2025
HORRIBLE
Came to my home and asked my mother in law to put up the dogs. She did and left one in the kennel. He began barking and he complained. She tried to put him outside and the man ran away and said he tried to bite him. I have camera footage showing otherwise.
Alexis U, Eastman, GA
Customer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on February 07, 2025
Stove
Nick kept ordering the wrong parts even order a refrigerator part for my stove. Than closed me out to were I had to make another work order. The first guy open my stove door and said cannt fixs it I said good I get a New stove under my contract he order a part which was wrong.soon as I said that..Thank God For Al he fixed my stove from the parts the2 other order day 1 ..thank you so much Al.
Russ T, Madera, CA
Customer service response - Dear Russ,Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 07, 2025
My washer is still not fixed right . It is doing the same t
My washer is still not fixed right . It is doing the same thing
Helen M, San Angelo, TX
Customer service response - Dear Helen, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 06, 2025
