Frigidaire Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Door has loud squeak when opening/closing
The door doesn't leak but now has an extremely load squeak when opening and closing the door. David didn't say anything about this prior to leaving and needs to fix it
Deborah A, Graham, TX
Customer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on May 24, 2025
Don't send him again
Three weeks ago had an appointment for a warranty repair on a microwave technician showed up ordered the part. Left within 10 minutes. Rescheduled for a week later. Parts arrived at my home, technician did not return as scheduled. It was a nightmare of an effort to get it rescheduled. Technician finally came today, visibly annoyed at having to return again. Was here less than five minutes to replace the part and left without so much as an apology for the additional weeks delay and having the repair completed.
Cynthia H, Kill Devil Hills, NC
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on April 29, 2025
Dishwasher
Michael was a very nice individual, and fixed the original complaint - leaking door and Finish dispenser. But unfortunately, whatever he did to repair the machine, cause the door to squeak and screech terribly. We had him come back and he softened the noise some, but he basically threw up his hands and said he couldn't fix it. All I can say is that it did not squeak when he started working on it, but it does now.
Alan F, Northfield, MN
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on April 23, 2025
Service was good. Documentation is terrible!
I want an itemized statement if my service can't get any help on the phone it's all AI nothing comes up online. How does a customer get service? I want an itemized statement of my service! No paperwork was left for me as warranty for my service! Website is completely useless!!!!!! Service tech left me with no paperwork!!!!!!
Cassandra R, Pottstown, PA
Customer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on April 10, 2025
Most professional
Now we are waiting for the next step to either replace or repair my refrigerator.
Theodore M, Wilmington, NC
Customer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on March 08, 2025
Great Service!
David was patient and took his time to work through all potential issues. He was kind and courteous, and thorough in his explaining the process and issues. Thanks!
Jeremy K, Clarkston, MI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 07, 2025
Technician
Poor, cost me money and time . He showed no contact with higher ups..he took months To figure out what is wrong with our fridge..and we don't even know if it is going.to work..
Ron K, Watertown, NY
Customer service response - Dear Ron thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 28, 2025
SERVICE COMPLAINT
The servicde provided by the tech was very good. I have a problem with the warrenty service that was to be done on the refrigater today also. I was told when I called the appointment has to be cancelled. This is the second time this appointment has been cancelled and I have not been called to let me know no one was coming. I have had it with this service. NOT PLEASED AT ALL!!!!!
Marion T, Ellendale, DE
Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 25, 2025
Did not find a leak
First of all, they don't let you know what time they're coming till a half hour before, and all he did was turn the gas on and use some kind of sensor to find to see if there was gas leaking. He should've waited at least 15 minutes because that's when we smell the gas, and he did no pressure test. The Pressure test the gas company did on the line, it lost pressure when the stove gas valve was on, but did not lose pressure when it was off so the leak is in the stove, even I can figure that out. Did not seem professional. I could've got my own gas sensor and paid a fraction of what I paid for them to come out here. We still smell gas when the valve is turned on.
Jonathan P, River Falls, WI
Customer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on February 19, 2025
Need a second opinion before discarding the Fridge
The gentleman was courteous and did the diagnosis. The fridge is a very expensive equipment and before a final decision i would like a different technician would take a look at it. Thank you
Madeline Nieves, Juncos, PR
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 18, 2025
