Frigidaire Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Frigidaire Refrigerator
It took 3 weeks to fix my refrigerator, entirely too long. I'm a very frustrated customer. A Frigidaire Gallery Series.
Tony L, Viper, KY
Customer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on September 30, 2024
Refrigerator
Serviceman personally very nice, but I'm still having the same problem
Milton D, Inglewood, CA
Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 29, 2024
An unfortunate mess...
Daniel was absolutely wonderful throughout this whole almost 2-week saga of trying to get a part, getting sent the wrong part and finally getting the right one... so it's "fixed" but my washer is still doing the same thing and not draining. All that time, and still in the same boat. It's really unfortunate. 5 stars for the fantastic, positive, super helpful Daniel. 0 stars because it's still broken and not draining and its all a mess. Average of 0 & 5... 2.5 stars and I'm rounding down for sure.
Belinda D, Marietta, GA
Customer service response - Dear Belinda thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team
Sears Home Services on August 26, 2024
Not so good...
Left parts in the freezer... which I wasn't sure where they went. and another thing and it's just within the next day or so, it didn't work properly and we had to call again.
Mrs. Leslie, San Diego, CA
Customer service response - Dear Leslie thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 01, 2024
Replace ice makers
Mark replaced my ice makers today in my LG refridge and freezer. I was not happy when he refused to pull the ice maker frame and remove a spacer that I had put in To fix the ice maker issue originally. His refusal will create extra work for me when he could have easily went the extra distance and took care of it when he was in there. This to me was unacceptable and showed Lack of initiative on his part.
Robert T, Crown Point, IN
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 27, 2024
Lee Review
Lee addressed the technical problem, but he walked into the house with muddy boots, tracking up the floor which my Wife had just cleaned, he should have taken the boots off or have had a clean pair to put on.
Mark D, Kosse, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on July 25, 2024
Poor Service
Matthew was on time and professional unfortunately he wasn't allowed to test the breaker to determine why my dishwasher isn't working so now I have to call an electrician which will require paying someone else on top of what I just paid.
Anonymous, Albany, NY
Customer service response - Anonymous, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 19, 2024
Great service but way overpriced
My tech was good. He did the work needed and was professional. My issue is over $300 for a dishwasher latch reset. No parts needed. Latch stuck in locked position and needed a minor tweak. Less than 10 mins to fix . I wasn't expecting to pay nothing but this is not a fair price. Will not use this service again.
Mike, MD
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 09, 2024
Ice maker "repair"
Not so sure the repair actually repaired my faulty ice maker. Technician had zero personality, seemed unsure how to solve the problem, and wasn't sure how to pull the refrigerator out of its spot. Did not provide insight into the cause or how to prevent it in the future. Did not tell us how to know if the repair was successful; I guess just wait to see? Commented that if it's a certain part, it might not be something that can be fixed. Also? Scratched my hardwood kitchen floor while moving the refrigerator. Didn't clean the floor mess that he made. Disappointing.
Elizabeth D, Caledonia, NY
Customer service response - Dear Elizabeth thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 09, 2024
Dryer repair
Marcus did the best job he could, but the dryer is still not fixed. He did a stop gap repair to make it work, but all of the pieces I bought and had installed were totally unnecessary.. I will more than likely buy a new dryer in the next month. I had 4 visits by repairmen. None really knew what the problem was..
Danny O, Fort Worth, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on June 14, 2024
