Dishwasher Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Run away from this company
This experience has been horrible. I can understand and be frustrated with it not being covered by my warranty. However this has been a long process and I still don't have a working Dishwasher. I gave up on using your company because I have already waited 4 weeks to get 2 service appointments and it wasn't going to be fixed. You can never get ahold of a human for help. As for Larry his attitude was the other reason I declined service. Mistakes happen but to not offer any assistance only expect the customer to wait longer and pay more isn't good service. We're left at your mercy to properly diagnose and fix our appliances. I was left feeling like I was a burden to pay you to do your job and when I wasn't happy I was treated like I should expect this and should just buy a new dishwasher. I take good care of my home had exterminators come out the same week that damage was diagnosed. I don't appreciate how I was treated by Larry. The lack of support, and ability to get ahold of a human made everything worse. Lastly, when I finally got ahold of someone they offered little to no help and then tried to sell me home improvement services. How tone deaf and honestly I will never recommend this company and will speak to my home warranty company to end their contract with you.
Ashley N, Pasadena, MD
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on January 24, 2024
Rating Request
Dishwasher is not working from previous repair. It looked great but hen he left we tried to turn it on (with dishwasher full of dirty dishes). We call and usually no one wants to take responsibility and refers to one number and they turn around and says to call the other #! Previous repair is what you just sent us. Order # 000803543626017 and when calling, no one can help us. Times for this and/or other appliances in past, Trayson or Tyson (never knew his name until the survey w/picture was emailed) doesnt show up at times. I hate being like this but it's true. Is A&E main office in Valdosta? Or Sears store? We can try going there. Dishwasher needs repair and it's probably something simple to get it going but it doesn't work and I don't know where to go.
William Ross (wife Joyce Ross), White Springs, FL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on January 22, 2024
Incomplete repair job
The washer door was not reconnected back to the springs. It was an obvious incomplete job as the door fast drop due to weight when the door opens. We need another repair person to return and complete the job.
David M, Novato, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on January 13, 2024
Didn't even bother to fix it
Diagnosed the dishwasher as 30 years old when it's less than 5 years old. Complete misdiagnosis and was out in 5 minutes. How do you call that a repair?
Jae W, Wyckoff, NJ
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on January 13, 2024
Horrible
The repairman entered my home, never acknowledged me, did not ask if he should remove his shoes, never called me by name and said the work which needed to be done would cost me over 600.00, and also that money had to be paid in advance!! What type of fool would do that. I will Not do business with him or your company again
Shirley J, Pittsburgh, PA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on January 12, 2024
Doesn't want to work!
I have had multiple dealings with Brian and every chance he gets he will not show up, or pass off the work to someone else!
Ernest Q, Belfair, WA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on January 12, 2024
Extremely disappointed
There were a few pieces of eggshell in the dishwasher so the technician told the warranty company I had not maintained my dishwasher and effectively voided my warranty which I had two more years on. I wish he never come to my house
Kofi O, Lusby, MD
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on January 12, 2024
Nice guy but
Alex is a nice but he was completely wrong, I got a 2nd opinion on what he said about the outlet how much voltage was coming out. I got the outlet tested and it's completely fine the issue is the dishwasher which we still need fixed! This was a disappointment and I truly want my money back!
Darrell J, Seattle, WA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on January 12, 2024
Sears lack of support
Tech wasnt ready or Just didnt seem to care, had to google the error code, told him I tried everything/searched no luck. He kept trying, then went to his truck, talked to his senior support from his truck, called from truck, said he did everything he could and to contact GE. I asked if he would come back in the house to explain the issue, said he was done. Left. Nice support - please replace with new dishwasher or please send experienced tech.
Wiqar S, Au Gres, MI
Customer service response - Dear Wiqar thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on January 11, 2024
Awful customer service. Overpriced repairs
The technician took forever to get to the house. Once he arrived, he gave me a quote that was more than the cost of a new dishwasher. He then tried to continually sell me on a home warranty. I will NEVER buy another Kenmore again.
Austin, Alexandria, VA
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on January 11, 2024
