Craftsman Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Don't lose Brad
Without a doubt, his service, communication, manners, depth of knowledge, efficiency of work performed and additional hints of preventative maintenance surprisingly a pleasant change as compared to other other service contractors.
Larry B, Fort Pierce, FL
Service and repair lawn tractor
Daniel was very knowledgeable and answered all my questions. I would definitely use Sears Home Services again. I would definitely give Daniel a five star review.
Salvatore D, Stamford, CT
Ówner
Kyle is one of your best technicians he's good guy too.
Chris G, Zephyrhills, FL
Excellent Service
Technician diagnosed the problem right away. Got the lawn mower running quickly.
Blake M, Aiken, SC
Excellent
Joey was very good at checking out what was wrong!! And explained how in the future we can do better in taking care of the mower. Joey was very nice and explained in terms we could understand as to what was wrong with the mower!!
Diana R, Hitchcock, TX
Margaret
George is always very Prompt and very courteous. He always demonstrates professionalism.
Margeret D, Sanford, NC
Love Tom but Hate your Scheduling System
Tom has serviced my mower for years and I always am VERY pleased with him. However, your scheduling system is totally non-customer friendly. First you don't let the technician keep any supplies on their truck so a service turns into 2 visits because he has to order what he needs and it is shipped to my home address and then he has to come back a second time. Both times I have a time frame of 8 to 5 pm which means I have to set aside 2 days because you can't hone in on a time frame. Once Tom placed an order for the parts, I scheduled a specific date for him to return. As soon as the parts arrived your "AI" scheduling system automatically started rescheduling my second appointment without even consulting if I was going to be available. I kept getting notices that my appointment was rescheduled and I kept resetting it back to the first date I had set aside. Then I would get another text message and email that it had again been rescheduled. I am sure I rescheduled it back to the original date about 10 times. Your AI assistant was scheduling for YOUR convenience not considering what my schedule is like. It was a very frustrating experience and there is absolutely no way to talk to a human being to explain that I needed to keep the originally scheduled date. I can understand offering an alternative date, but just rescheduling without consulting the consumer isn't right. Tom is a great asset....very knowledgeable, friendly and just a nice man. I am very pleased with his work.
Sheila S, Kansas City, MO
Tractor repair
Excellent service, on time and called before he came. Tractor is up and running. Thanks
Linda B, Ellicott City, MD
service from ron
very pleasant and reliable technician. he does a great job.
Barbara S, Dupont, PA
Garage door man
Michael showed up on time and did a masterful job inspecting and adjusting the garage door opener. He has a friendly attitude and offers tips to keep the opener running well.
Bill W, Spring Valley, CA
