Craftsman repair reviews

All Reviews are from verified customers of Sears Home Services.
4.3 out of 5 stars

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11–20 of 8369 Reviews
  1. Not what they were, and not Sears

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    Did not have the belt for a basic mower used. Even though they knew the address and HISTORY. Will not use again. Too bad about sears going under. This is a consequence, like getting parts now for all products. Tried to charge more, btw, but I sent him packing.
    RALEIGH, NC
    September 12, 2021
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    We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {homeservicereviews@transformco.com} and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
    cs offline on September 13, 2021
  2. The repair itself was good the wait was excruciating for the technician to show up…U guys need to cut your service window down to half a day or 4 hour

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    Like I said this tying a person up for the whole day is a joke…
    COVINGTON, GA
    September 12, 2021
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    Dear Jerry, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
    cs offline on September 13, 2021
  3. Great Service

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    Great job!
    HILO, HI
    September 12, 2021
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    Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
    cs offline on September 13, 2021
  4. Can't beat the service

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    As always, the service was great. I have used Sears Home Services before and I would use them again.
    SIERRA VISTA, AZ
    September 12, 2021
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  5. Always glad to see John

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    I was not contacted about the actual repair appointment being canceled by Sears. The rescheduled appt with John was great. So I’m giving a poor rating communication from Sears, not John
    AURORA, CO
    September 10, 2021
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    Dear Karen, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
    CS Offline on September 10, 2021
  6. Waste of money - Mower is worse than when the came

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    The Mower is currently not working at all - and there appears to be no place to report this on their email follow ups. I need to get them back here to fix it. Working now to find a way to report the problem and get someone to contact me.
    WESTFORD, MA
    September 09, 2021
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    Dear Geoff, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at Homeservicereviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
    CS Offline on September 10, 2021
  7. Great service

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    Very knowledgeable a Nd did a great fixing the problem.
    WILMINGTON, NC
    September 05, 2021
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    Dear Ina, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
    CS Offline on September 06, 2021
  8. Great service

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    Good work Well done
    SAN ANTONIO, TX
    September 04, 2021
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    Dear Joseph, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
    CS Offline on September 04, 2021
  9. Great service!

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    Tom was great and professional
    SAN ANTONIO, TX
    September 03, 2021
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    Dear Robert, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
    CS Offline on September 03, 2021
  10. very knowagble

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    He was very knowledgeable about the problem and offered information on how to keep my tractor running .
    BOONTON, NJ
    September 03, 2021
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    Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
    cs offline on September 03, 2021