Carrier Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
A/C repair estimate
Ryan arrived on time and provided excellent service. He diagnosed the problem and determined that the A/C unit needed parts which needed to be ordered. He made the appropriate contacts for approval and explained in detail what had transpired and what was needed going forward. The unit was not fixed today but all the appropriate notifications were made to get this process started.
Brian L, Seminole, FL
Very polite
He was very professional and worked on the problem explained everything to me and detail very much appreciate the service he gave us today
John M, Kyle, TX
Home heating and air prevented maintenance
The tech did an outstanding job Wished all my home warranty Serbs were as good as what I received today from Billy . Completely satisfied
Joe B, Clarksville, TN
Heat Pump Repair
Very efficient, friendly, and professional. Also, he called an hour before he was going to arrive.
Glenn G, Liberty, IN
Furnace
Great and friendly service. Job done very well and timely.
Daniel M, Beeville, TX
Thorough!!!
Thorough and respectful of my property. Also recommended I purchase carbon monoxide detectors. Purchasing today!
Nysha W, Richmond, TX
5
He did an excellent explaining what he had to do to keep my unit functioning properly. Thank him again for his outstanding customer service.
Connie T, Houston, TX
AC person
Mohammed did a great job and very professional. Very pleased.
Carlos G, Austin, TX
Fall Maintenance Scheduling
The technician who provided the seasonal maintenance for our unit was excellent. Very knowledgeable, efficient, and courteous. The process to schedule appointments for seasonal maintenance leaves a lot to be desired. We have 2 systems, but online will only let you schedule 1 and more if you have 2 or more systems m. When I called and spoke with the Sears/Cinch rep, she told me the second system was added. When the technician arrived today, 10/17, he only had 1 system scheduled for maintenance. The same thing happened for the Spring 2023 seasonal maintenance. This is a problem that should be corrected.
Isaac M, Silver Spring, MD
satisfactory service
Very personable individual providing quick and (appears) effective service as needed for winter preparation
Robert L, Plano, TX