Carrier Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Did not come on time
My original appointment was from 1-5 pm. He showed up at 11 AM and I was not home from work yet. He promised to come back the same day, did not, but did not call either that he would not be coming. Two days later, he came, and said the wrong service people were sent out so he would send a report, that would not get the problem solved until the following week. Had he shown up on time two days earlier, I would not have been hung out to dry over the weekend.
Victoria T, Rio Vista, CA
Good Job
The technician arrived in the morning which worked great for me. He was friendly, polite and got right to work. The downside with this service is the window for the tech to arrive is 8 am - 5 pm. Even the day of service, they won't narrow it down. This is a change from the last time my HVAC system was serviced and I don't like it! So the tech was great and the timing was good -- this time.
Catherine F, Ivyland, PA
James was not the one...
Jason Sanders of Delta T Heating & Air Svcs responded on Sept. 7 and did a great job. The right man for the right job. Very happy here.
Walter B, Lakewood, CO
AC doesn't work.
Guy was nice. The fan stopped working after he left and it's impossible to contact someone.
Vanessa T, Minooka, IL
AC services
Not sure of the experience level of this technician. I have had to get a second opinion on the original diagnosis she gave.
Susie Homemaker, San Antonio, TX
Service
I'm sure the technician was fine but my ac still doesn't work properly it's the same as the reason I called
Lisa L, Huntley, IL
Good but could be better
He tried to diagnose but couldn't figure out why my system wasn't cooling like it should.
Farooque S, Euless, TX
William
Unable to get my air working. Been without for 13 weeks now. Unable to verify model number or serial number and unable to get through the crawl closet.
Patricia B, Cincinnati, OH
Central Air conditioning repair
It worked great for 2 days, now the same problem is recurring. A/c is not working again.
Judi R, Temecula, CA
Jessie was nice, but seemed inexperienced.
Jessie was very nice, no problem there. However when you wait 3 weeks for a repair person to rescue you from 100 degree heat, you REALLY want results, and that I did not get. I had no air blowing, the fan would not come on, so for me, fan motor was most likely the best place to start. He gave every reason why it was not that, but never checked the motor, I took him to where it was, he said it was to hard to get to and never opened it. Said freon was the problem and they did not have that type, so I could wait longer or have sears pass the problem to someone else. That is what I chose to do and am I glad I did! Next company came and did look at the fan motor put gauges on it and said it was shot. should be done tomorrow! Sears will never be my first choice again.
Laurie T, Sinton, TX
