9520 Mall Rd Reviews

Extremely disappointed with Sears Appliance Repair's scheduling reliability. I booked a service appointment and rearranged my schedule to be home during the assigned window, only to have them cancel with no real explanation. I rescheduled — again blocking off my time to be available — and they canceled a second time. Two no-shows in a row isn't a scheduling hiccup, it's a pattern. If you can't honor an appointment, don't make one. This level of unreliability makes it hard to trust them with anything going forward. I'd strongly recommend looking elsewhere.

I would leave zero stars if I could. This company is deceiving and unprofessional. I ordered a replacement Dacor glass top last August. The website stated the part was in stock, but after purchasing, I was informed it was actually on back order. Fine — no big deal. I waited. And waited. And waited. The part finally arrived in November. I sent my husband across the border to pick it up, paying duties along with the time and gas costs just to finally get the part we had been waiting months for. When we got home, we discovered the glass top had been packaged terribly — no foam, no padding, just loose in a box and shipped on a hope and a prayer. Unsurprisingly, it arrived completely smashed, worse than the one we were trying to replace. Despite this experience, I reordered another one because we desperately needed it. The salesperson assured me it was in stock. More false information. The item remained on back order yet again, and eventually my money was refunded. I even lost money on the exchange rate, and not once did I receive a courtesy email explaining the situation or offering an apology. I rarely leave negative reviews, but this experience was beyond frustrating. My advice: update your website inventory accurately, be transparent about stock availability, package products properly, and train your staff to provide honest information.

I walked in the Sears store here in the Morgantown mall however nobody was here and it looked abandoned but the store is open from 8am-11pm what is this.

Joshua C, Tech ID 0016204, came to check my dryer because it had been making a buzzing/humming noise three days prior. At the time he was there it didn't make any noise. I had also expressed concern that the lint trap had seemed a little damp at one point in conversation. He then asked if it was steamer compatible when I said to let me check he said no, I will. He then proceeded to attempt and reach behind the back of the dryer, in which he got on and dented. When I tried calling the number that he called me on there was no answer and I left a voicemail in which I have yet to receive a call back. I also spoke with someone by the name of Ben who stated that someone from Management would be calling and that has never happened either.

Induction Frigidaire Range Repair: I had a very unpleasant experience with this so-called repair company. Although the repair technician, Andrew, appeared to be experienced, he ultimately provided inaccurate information in his report. Additionally, he failed to show up for appointments three times. Despite this, he falsely claimed to have completed the work by submitting reports to my email. It was a very disappointing experience.