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9520 Mall Rd Reviews
Read reviews from customers who used our services at 9520 Mall Rd
Total reviews
79
Average Rating
4.6/5
david B,
Customer service response - Thank you for the amazing 5-star review, David! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1786554997782
Service technician Bryan was very knowledgeable, personable and experienced, also extremely kind. I’m a disabled senior and he treated me just like an able bodied person. Very conscientious about his work and my property (washing machine).
Fran B,
Customer service response - Thank you for your feedback, Fran! We're glad to hear Bryan was knowledgeable, personable, and conscientious, and that he provided such considerate service.
Sears Home Services on 1785014049781
Lindsay D,
Customer service response - Thank you for the amazing 5-star review, Lindsay! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1784813774241
Chrissy S,
Customer service response - Hi Chrissy, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1782348124483
Marjorie M,
Customer service response - Thank you for the amazing 5-star review, Marjorie! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1781975128696
Brendan H,
Customer service response - Thank you for the amazing 5-star review, Brendan! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1781362988704
John V,
Customer service response - Thank you for the amazing 5-star review, John! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1781304050518
Jennifer F,
Customer service response - Thank you for the amazing 5-star review, Jennifer! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1781274761457
Bryan is very knowledgeable and thorough. He's the best repair tech I've ever met, and I've met quite a few. He is only limited by the inefficient system employed by Sears Appliance Repair. Note there are no review questions pertaining to the AI system(s) that the company employs.
Tracee J,
Customer service response - Thank you for your feedback, Tracee! We're glad to hear Bryan was knowledgeable and thorough, and we appreciate your input on the system.
Sears Home Services on 1780771731810
Brett F,
Customer service response - Thank you for the amazing 5-star review, Brett! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1780761273909
Diane,
Customer service response - Thank you for the amazing 5-star review, Diane! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1779200548984
Josh was an excellent repairman, great communication skills.Sears cancelled our appointment and pushed it out a week, disappointing but not Josh’s fault.
Marsha L,
Customer service response - Thank you for your feedback, Marsha! We're glad to hear Josh was excellent with great communication skills, but we're sorry about the appointment rescheduling.
Sears Home Services on 1776606923826
Carol B,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1772670389608
Joshua C goes above and beyond- great service and problem now fixed.
Adam L,
Customer service response - Thank you for your review, Adam! We're glad to hear Joshua C provided great service and resolved the problem for you.
Sears Home Services on 1772584488904
Stephen B,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1772496328736
Fixed my dishwasher and was a great technician.
True S,
Customer service response - Thank you for your review! We're glad to hear our technician provided great service in fixing your dishwasher.
Sears Home Services on 1769997189994
Our repair guy was really nice & efficient at his job. We were really excited to FINALLY have our washer fixed since we haven’t had one since November 2025, which I find actually terrible service from Sears & SAMANTHA was NEVER able to help or pass me on to an agent or representative at any point. She would only keep repeating the same thing which she was not able to understand or wasn’t properly programmed to know a land line is not the same as a cell number, due to the fact you CANNOT receive a text on a land line nor email
Charena M,
Customer service response - Thank you for your review, Charena! We're glad to hear our repair technician was nice and efficient, but we're sorry for the issues you faced with our service. Please contact us directly so we can address any remaining concerns.
Sears Home Services on 1769453270873
Technician was courteous, knowlegeable and took the time to explain the issue with my oven and the cost to repair
Terry N,
Customer service response - Thank you for your review, Terry! We're glad to hear our technician was courteous and knowledgeable, and took the time to explain everything about your oven repair.
Sears Home Services on 1767661314794
Nice man, gave me lots of info on my dryer. Thank you.
amy G,
Customer service response - Thank you for your review, Amy! We're glad to hear our technician provided you with helpful information about your dryer.
Sears Home Services on 1762389799409
Josh did a very thorough and complete check on our range, dryer, washer and dishwasher. We appreciate his expertise in this matter. These appliances are under extended warranty and there was not charge for the service.
Vicki A,
Customer service response - Thank you for your review, Vicki! We're glad to hear Josh provided thorough service and that your appliances were covered under warranty.
Sears Home Services on 1762390133006
The boy that came had very good manners was clean dress, he explained everything,,,,
Judy E,
Customer service response - Thank you for your review, Judy! We're glad to hear our technician was well-mannered and thorough in explaining everything.
Sears Home Services on 1759714555102
Veronica B,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1759377836348
It was under warranty so we didn't have to pay anything.
Tina M,
Customer service response - Thank you for your review, Tina! We're glad to hear your service was covered under warranty.
Sears Home Services on 1759377251898
Andrew,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1757906890961
Parke B,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1757654931630
