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  1. Home
  2. Locations
  3. West Virginia
  4. Westover
  5. Sears Appliance Repair
  6. 9520 Mall Rd
  7. Reviews

9520 Mall Rd Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.9/5 (28 reviews)

Beth F

April 28, 2025

Helpful, friendly and polite.

Source: Google

Customer service response - Thank you for your review, Beth! We're happy to hear you found our service helpful, friendly, and polite.

Sears Home Services on April 27, 2025

Elizabeth B

April 20, 2025

Proffessional knowledgable. However whirlpool no longer makes partsfor the oven.

Source: Google

Customer service response - Thank you for your feedback, Elizabeth. We're glad you found our service professional and knowledgeable, but we're sorry to hear about the parts availability issue with Whirlpool.

Sears Home Services on April 20, 2025

Michael P

January 26, 2025

Kegan was absolutely amazing. Called 30 minutes prior to arrival, explained pricing very well and got my appliance running in no time. Some difficulties with over the phone stuff prior to him arriving, but not his fault whatsoever. I highly recommend anyone taking their business to them. I appreciate Kegans service, his friendly demeanor and his explaining all that he did. 10/10.

Source: Google

Customer service response - Thank you for your glowing review, Michael! We're thrilled to hear Kegan provided amazing service and clear communication, and we appreciate your recommendation despite the initial phone difficulties.

Sears Home Services on January 26, 2025

J S

December 05, 2024

Professional. Informed. Equipped.

Source: Google

Customer service response - Thank you for your review! We're glad to hear you found our service professional, informed, and well-equipped.

Sears Home Services on December 05, 2024

Stephen S

November 06, 2024

Josh provided excellent service, he was timely, knowledgeable, and prompt. Unfortunately the Sears support system failed him tremendously. The system could not provide the necessary part. Multiple excellent revisits for over a month and the system could not provide the necessary parts. Josh did a great job but the Sears system totally sucked.

Source: Google

Customer service response - Thank you for your feedback, Stephen. We're glad to hear Josh provided excellent service, but we're sorry for the issues with our support system and the delays in obtaining parts.

Sears Home Services on November 06, 2024

Gustavo B

October 06, 2024
Source: Google

Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!

Sears Home Services on October 06, 2024

Charles H

September 12, 2024
Source: Google

Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.

Sears Home Services on September 12, 2024

Lou C

September 12, 2024
Source: Google

Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.

Sears Home Services on September 12, 2024

Kristin S

August 20, 2024

Ronald was very polite and professional

Source: Google

Customer service response - Thank you for your feedback, Kristin. We're glad to hear you had a positive experience with Ronald's polite and professional service.

Sears Home Services on August 20, 2024

Katherine L

August 13, 2024

Brent is excellent, but waiting 2 weeks for a repairman to come out and then waiting 2 to 4 weeks more for parts for a major appliance is not acceptable.

Source: Google

Customer service response - We're glad you found Brent excellent, but apologize for the wait times you experienced. Thank you for sharing your feedback with us.

Sears Home Services on August 13, 2024

Average Rating: 4.9/5 (28 reviews)

Showing 1 - 10 reviews

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