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802-552-4364
9520 Mall Rd Reviews
Read reviews from customers who used our services at 9520 Mall Rd
Total reviews
76
Average Rating
4.7/5
Josh was an excellent repairman, great communication skills.Sears cancelled our appointment and pushed it out a week, disappointing but not Josh’s fault.
Marsha L,
Customer service response - Thank you for your feedback, Marsha! We're glad to hear Josh was excellent with great communication skills, but we're sorry about the appointment rescheduling.
Sears Home Services on 1776606923826
Carol B,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1772670389608
Joshua C goes above and beyond- great service and problem now fixed.
Adam L,
Customer service response - Thank you for your review, Adam! We're glad to hear Joshua C provided great service and resolved the problem for you.
Sears Home Services on 1772584488904
Stephen B,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1772496328736
Fixed my dishwasher and was a great technician.
True S,
Customer service response - Thank you for your review! We're glad to hear our technician provided great service in fixing your dishwasher.
Sears Home Services on 1769997189994
Our repair guy was really nice & efficient at his job. We were really excited to FINALLY have our washer fixed since we haven’t had one since November 2025, which I find actually terrible service from Sears & SAMANTHA was NEVER able to help or pass me on to an agent or representative at any point. She would only keep repeating the same thing which she was not able to understand or wasn’t properly programmed to know a land line is not the same as a cell number, due to the fact you CANNOT receive a text on a land line nor email
Charena M,
Customer service response - Thank you for your review, Charena! We're glad to hear our repair technician was nice and efficient, but we're sorry for the issues you faced with our service. Please contact us directly so we can address any remaining concerns.
Sears Home Services on 1769453270873
Technician was courteous, knowlegeable and took the time to explain the issue with my oven and the cost to repair
Terry N,
Customer service response - Thank you for your review, Terry! We're glad to hear our technician was courteous and knowledgeable, and took the time to explain everything about your oven repair.
Sears Home Services on 1767661314794
Nice man, gave me lots of info on my dryer. Thank you.
amy G,
Customer service response - Thank you for your review, Amy! We're glad to hear our technician provided you with helpful information about your dryer.
Sears Home Services on 1762389799409
Josh did a very thorough and complete check on our range, dryer, washer and dishwasher. We appreciate his expertise in this matter. These appliances are under extended warranty and there was not charge for the service.
Vicki A,
Customer service response - Thank you for your review, Vicki! We're glad to hear Josh provided thorough service and that your appliances were covered under warranty.
Sears Home Services on 1762390133006
The boy that came had very good manners was clean dress, he explained everything,,,,
Judy E,
Customer service response - Thank you for your review, Judy! We're glad to hear our technician was well-mannered and thorough in explaining everything.
Sears Home Services on 1759714555102
