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802-552-4364
9520 Mall Rd Reviews
Read reviews from customers who used our services at 9520 Mall Rd
Total reviews
72
Average Rating
4.7/5
Proffessional knowledgable. However whirlpool no longer makes partsfor the oven.
Elizabeth B,
Customer service response - Thank you for your feedback, Elizabeth. We're glad you found our service professional and knowledgeable, but we're sorry to hear about the parts availability issue with Whirlpool.
Sears Home Services on 1745192692825
Kegan was absolutely amazing. Called 30 minutes prior to arrival, explained pricing very well and got my appliance running in no time. Some difficulties with over the phone stuff prior to him arriving, but not his fault whatsoever. I highly recommend anyone taking their business to them. I appreciate Kegans service, his friendly demeanor and his explaining all that he did. 10/10.
Michael P,
Customer service response - Thank you for your glowing review, Michael! We're thrilled to hear Kegan provided amazing service and clear communication, and we appreciate your recommendation despite the initial phone difficulties.
Sears Home Services on 1737934479233
Professional. Informed. Equipped.
J S,
Customer service response - Thank you for your review! We're glad to hear you found our service professional, informed, and well-equipped.
Sears Home Services on 1733453860471
Josh provided excellent service, he was timely, knowledgeable, and prompt. Unfortunately the Sears support system failed him tremendously. The system could not provide the necessary part. Multiple excellent revisits for over a month and the system could not provide the necessary parts. Josh did a great job but the Sears system totally sucked.
Stephen S,
Customer service response - Thank you for your feedback, Stephen. We're glad to hear Josh provided excellent service, but we're sorry for the issues with our support system and the delays in obtaining parts.
Sears Home Services on 1730948640840
Gustavo B,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1728192575766
Charles H,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1726185311214
Lou C,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1726185311308
Ronald was very polite and professional
Kristin S,
Customer service response - Thank you for your feedback, Kristin. We're glad to hear you had a positive experience with Ronald's polite and professional service.
Sears Home Services on 1724208974768
Brent is excellent, but waiting 2 weeks for a repairman to come out and then waiting 2 to 4 weeks more for parts for a major appliance is not acceptable.
Katherine L,
Customer service response - We're glad you found Brent excellent, but apologize for the wait times you experienced. Thank you for sharing your feedback with us.
Sears Home Services on 1723604346828
Ron was very pleasant - efficient - on time- very knowledgeable & respectful- great asset to your company— thank you
Cindy C,
Customer service response - Thank you for your kind words about Ron; we're thrilled to hear about your positive experience with his service and professionalism. We're proud to have him as part of our team!
Sears Home Services on 1721826046463
