9520 Mall Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Caleb M
Joshua was great, he gets 5 stars all around.
Customer service response - Thank you for your review, Caleb! We're thrilled to hear Joshua provided you with 5-star service.
Sears Home Services on May 21, 2025
Joyce Y
Repairman was great. Ai phone service that Sears has is terrible. They had my address wrong and couldn’t get hold of a person to correct it. Plus they did not provide me with direct access to repairman to let him know. I stood outside and luckily was able to catch him.
Customer service response - Thank you for your feedback, Joyce. We're glad to hear the repairman provided great service, but we apologize for the issues with our phone service and address correction.
Sears Home Services on May 18, 2025
Beth F
Helpful, friendly and polite.
Customer service response - Thank you for your review, Beth! We're happy to hear you found our service helpful, friendly, and polite.
Sears Home Services on April 27, 2025
Elizabeth B
Proffessional knowledgable. However whirlpool no longer makes partsfor the oven.
Customer service response - Thank you for your feedback, Elizabeth. We're glad you found our service professional and knowledgeable, but we're sorry to hear about the parts availability issue with Whirlpool.
Sears Home Services on April 20, 2025
Michael P
Kegan was absolutely amazing. Called 30 minutes prior to arrival, explained pricing very well and got my appliance running in no time. Some difficulties with over the phone stuff prior to him arriving, but not his fault whatsoever. I highly recommend anyone taking their business to them. I appreciate Kegans service, his friendly demeanor and his explaining all that he did. 10/10.
Customer service response - Thank you for your glowing review, Michael! We're thrilled to hear Kegan provided amazing service and clear communication, and we appreciate your recommendation despite the initial phone difficulties.
Sears Home Services on January 26, 2025
J S
Professional. Informed. Equipped.
Customer service response - Thank you for your review! We're glad to hear you found our service professional, informed, and well-equipped.
Sears Home Services on December 05, 2024
Stephen S
Josh provided excellent service, he was timely, knowledgeable, and prompt. Unfortunately the Sears support system failed him tremendously. The system could not provide the necessary part. Multiple excellent revisits for over a month and the system could not provide the necessary parts. Josh did a great job but the Sears system totally sucked.
Customer service response - Thank you for your feedback, Stephen. We're glad to hear Josh provided excellent service, but we're sorry for the issues with our support system and the delays in obtaining parts.
Sears Home Services on November 06, 2024
Gustavo B
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on October 06, 2024
Charles H
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on September 12, 2024
Lou C
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on September 12, 2024
