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5636 US Route 60 E Reviews
Read reviews from customers who used our services at 5636 US Route 60 E
Total reviews
73
Average Rating
4.3/5
The tech was wonderful - but the automated system was most frustrating. The service call was delayed twice because I could not get it to accept that the part had arrived and I was waiting. Tyler was fast, professional, and courteous, and I look forward to resuming maintenance and repair for our other appliances.
jame M,
Customer service response - Thank you for taking the time to leave a review. We appreciate your feedback and apologize for the inconvenience caused by our automated system. We are glad that Tyler provided you with fast, professional, and courteous service, and we look forward to assisting you with the maintenance and repair of your other appliances.
Sears Home Services on 1706150109911
The service man was great. He explained everything very well.
Fred P,
Customer service response - Thank you for taking the time to leave a review. We appreciate your feedback and are glad to hear that our service technician provided you with a clear explanation.
Sears Home Services on 1705677472811
Beth L,
Customer service response - A big thank you, Beth, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1705431443016
Danny P,
cori H,
Shristee G,
Great repairman. Serves you well representing Sears
gene M,
Technician was very polite and courteous. I did not like the AI to set up appointments and to try to address concerns. I was not able to speak with anyone as Sears have no live agents only AI agents. Thus may be fine for some, but this did not work for us. I initially began in January to have me appliance repaired and today is March 12th. I have read many complaints about Sears Hone Service and cab fully relate to others’ experiences. I do not plan to use Sears in the future.
Mardy H,
Customer service response - We apologize for the inconvenience you experienced, Mardy. Thank you for your feedback, and we're glad to hear the technician was polite and courteous.
Sears Home Services on 1773360777858
There was an issue with the dryer and it was not fixed on the first day. However, when we contacted them they came out immediately and got it fixed.
Charmarie A,
Customer service response - Thank you for your review, Charmarie! We're happy to hear our technician did a great job.
Sears Home Services on 1746489650408
Took long ti procure the heating element for my dishwasher. The technician was excellent, however.
richard S,
Customer service response - We apologize for the delay in procuring the heating element for your dishwasher but we are glad to hear that the technician provided excellent service. Thank you for sharing your feedback with us.
Sears Home Services on 1708348983638
