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6531 MacCorkle Ave SE Reviews
Read reviews from customers who used our services at 6531 MacCorkle Ave SE
Total reviews
32
Average Rating
4.1/5
Anthony was very professional in completing his work!
Timothy C,
Customer service response - Thank you for your review, Timothy! We're glad to hear Anthony was professional in completing his work.
Sears Home Services on 1748562828079
Spencer was great. Friendly, fast, and efficient. I enjoyed meeting him and his work ethics are fabulous. Thanks Spencer, wonderful job.
Regina B,
Customer service response - Thank you for your review, Regina! We're happy to hear that Spencer's friendly and efficient service made a great impression.
Sears Home Services on 1734048599396
Spencer was Friendly, knowledgeable and walked me through all the steps he took to repair our refrigerator. Great guy!
Michael S,
Customer service response - Thank you for your kind words about Spencer and his service. We're thrilled to hear you had a positive experience!
Sears Home Services on 1716875852607
prompt, friendly, courteous, competent service
Elaine K,
Patient, knowledgeable, professional and good worker.
Jerry S,
AI service only if you call. They do not have live representative to speak to and I will not do business with an AI. Human’s should have human jobs. If they will cut people to not answer calls they’ll cut other corners as well and I don’t do business with corner cutting operations.
rbaisden3,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1772756001504
No stars take this one away I only chose it so I can leave a review this is the worst company I have ever experienced to communicate or should I say not communicate. Was scheduled for dryer repair on 1/6 waited then 11;30 the AI SAID NEED TO RESCHEDULE FOR 1/16. Took another day off work and again the AI said my slot schedule is not available. Multiple #'s but never a human to answer. Been without a dryer for weeks bad company.
Virginia C,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1768881199732
Friendly service technician came out timely to test our 10 year old dryer. The problem was explained along with the costs that sears would charge along with only a thirty day parts and labor warranty for control board. Sears wanted to charge over $850.00 in parts and labor to replace a cellphone size control board. Instead of paying for that we went to a competitor and bought a new dryer instead. It's a shame the last time we had a control board replaced it was cos effective. I can't recommend this company for repairs they are overpriced compared to the competition.
B M,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1764642648217
Deborah A,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1758763035626
You cannot speak with a live agent. I was given a 2 hour window from 9:30 am to 11:30 am with a note saying I would contacted if there was a delay. Nobody showed up in time period. Not until 4 hours later did I get a message that it would now be 5 pm. Nobody showed up at 5. I could not contact a live agent. Someone showed up finally at 6:30 but I wasn’t home then. The repairman says he is not allowed to speak to humans at work either, he only gets his assignments from AI bots. I will never use Sears again. This was unacceptable
Bill M,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1753320750925
