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802-552-4364
10954 N Port Washington Road Reviews
Read reviews from customers who used our services at 10954 N Port Washington Road
Total reviews
141
Average Rating
4.1/5
They information that the repair person David provided to me was different then what he reported to my warranty company causing me to still have a defected refrigerator
Carla N,
Customer service response - We're really sorry to hear about your experience, Carla. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1783903735025
do not use this company! There is no telephone number you can use to contact them, its all computerized. In my case they did not come on the day they said they would. The next scheduled date they show up without the right staff and finally on the third schedule they came but the install resulted in damage to our cabinet.
Larry O,
Customer service response - We apologize for the trouble you've faced, Larry. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1782092034058
Tech never came or called. This guy is a joke.
Andrew A,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1779236588904
While the technicians themselves are professional and kind, the administrative side of Sears Home Services was a project management nightmare. Our oven repair required three separate visits and a lot of work on our end: Visit 1: The technician couldn't find the parts (noise filter/terminal block) in the Sears system and asked us to order them ourselves. We were charged a diagnostic fee. Visit 2: A different technician told us we actually needed a full wire harness. He couldn't confirm the compatible part number, so we had to find and order it ourselves. We were charged a second diagnostic fee. Visit 3: The original technician returned and finally completed the repair using the parts we sourced. The Bottom Line: You cannot speak to a human operator; the company relies entirely on AI/automated systems for communication. If you use them, be prepared to manage your own supply chain and pay multiple diagnostic fees for the same issue.
Jack H,
Customer service response - We apologize for the trouble you've faced, Jack. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1777249740921
I would avoid at all costs. Had a $130 service call to diagnose drainage issue on washing machine. Was told drain pump and motor needed full replacement and would cost $700 (washer was $650 new). Had another service take a look and was a simple clog. Tried to call Sears back to discuss the issue and they are AI only and will not connect you with a live agent or customer service.
Justin P,
Customer service response - We apologize for the trouble you've faced, Justin. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1775087573059
I wanted to buy a part and could not find this store. I don't think it exists. When I called the number I just got an 'Ai repair agent' voice chat thing. Not helpful.
Lauren D,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1772584643291
They damage my property left my ceiling leaking. Popped my fuse and now my basement is leaking. I will be seeking legal help now. My refrigerator is still broke. I didn't get nothing but screwed and my money taken. Not allowed in my home again.
T T,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1768353846719
First, they didnt put my washer back in place until I asked.He left without us checking out if it worked or not. It doesn't! Now they need to return!
Krystal B,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1762390839521
3rd time in a row no one showed. Auto rescheduled. Tech called but said warranty company should order part. Warranty company said reverse. Cluster to get the water fixed. Going on 3 months
Christopher B,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1761532856757
Very disappointed, and will not use this company again.
Paul M,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1758161303611
