10954 N Port Washington Road Reviews

The service technicians were knowledgeable, efficient, and friendly. The cost of repairs was extremely expensive leaving me no choice but to opt out and pay the diagnostic fee and attempt repair myself. The markup on the $20 part was $320.

Rubin the tech was fine, once he got to the house. There was poor communication related to his arrival time, which wasn’t his fault. The day before, I was notified the tech would arrive between 8 and 5. The morning of the repair, I was notified the tech would arrive no later than 10:00, and I would be notified if he were delayed. By 4:30 the tech finally arrived, although he did call me 10 minutes prior to let me know he was in route. I tried calling Sears Home Services throughout the day, but their AI system could only give me his original arrival time. Because I thought the repair would occur in the morning and no one could provide updated info, I wasted an entire day waiting.

When the repairman called I told him that WE Energies had inspected the gas smell from the stove and determined that the igniter for the oven was bad. I told him he needed to have the part with him to make the repair. I gave him the model number. He said he had to inspect the problem and get the serial number to order the part. When he arrived he got the serial number and made calls to find the part. He said it would be next week to get the part and make the repair. He estimated it would cost $664.00 for the repair. I said I could buy a new stove for that amount and to not do the repair. I was charged a very large amount for the visit. I will not be calling Sears again for repairs.

The entire process with Sears was extremely frustrating and took far too long to complete. Not being able to speak with a real person and being forced to use a computer system was very disappointing and inefficient. No one ever came out initially to properly diagnose the issue and order the correct parts, which resulted in five parts being ordered and multiple visits before the problem was finally fixed. While the technician was polite and tried his best, he clearly was not ready to be working on his own. Sears needs to provide more thorough training instead of sending inexperienced technicians out without proper support. This situation could have been resolved much faster and with far less inconvenience if it had been handled correctly from the start.

Repairs are complete. It take a very long time to receive the proper service. A month from the time service was requested. My repairman Rubin wasn’t friendly at all.

Technician was ok....its Sears themselves who lied about fixing the appliance when making the appointment. Said to give them Make and model number and serial number and the issue so their Technicians would be prepared to fix the appliance upon arrival. Then said they dont have the part. They must order it about one week. Nevermind go elsewhere

The Sears contractor arrived within a reasonable period of time. While he was working. I left the kitchen to speak with a concrete contractor and show him the areas under consideration. When I returned to the Kitchen, the Sears contractor had completed his work. There was a piece missing from my dishwasher that was nowhere to be found. He told me it was purely cosmetic, and he could not call it in because I had already exceeded the allowable amount for the current work order. I was told to wait two weeks and call it in. Also, a spring was ordered for the dishwasher door. According to this Sears contractor who completed the repairs, I did not need this part. However, I am sure I was charged for it. This did not go well. Needless to say, I am not happy! Note: I believe after having paid $58.23 for approximately two and a half years with no service calls, the need to pay at least an additional $100 when I need to use the plan is overkill.

Scam alert: Charged $139 for zero work. The tech, Miguel, barely opened our washer door before claiming we needed $500 in parts and labor. After he left, my husband adjusted the lock in two seconds, and it works perfectly. Total rip-off—they charge massive trip fees and try to force unnecessary repairs.

Long story. Our dryer sensor stopped working a few weeks ago. We had Sears come out, not this technician but somebody else and “fix “the problem for $400. Over the next two weeks, I noticed that the dryer was running very hot, causing clothes to get wrinkly, and at times had a smell of burning plastic. So I scheduled them to come out within the 30 day window and take a look. This tech came out, said the problem was something different with the dryer and quoted us $700 for a repair. I declined the repair because I can get a new dryer for less than that. We were charged $135 for the assessment and when I got home from work that day, the dryer vent tubing was disconnected, crushed in the center and the dryer was not put back where it usually sits. I ended up having to buy a new dryer vent tubing and put it back so that I could at least use it until we got a new dryer. My opinion is that it was unacceptable to have left it unusable and the tubing damaged. I know I need a new dryer, but at least I can dry things on hot for a few more weeks until I work out the funding. I will not be using Sears home appliances again. On top of it, they have no customer service. It’s all artificial intelligence and leads to dead ends that limit me from filing a formal complaint.

The worst service from Sears. I called re my Bosch dishwasher. I have been waiting since Saturday for them . They kept cancelling and rescheduling my appt. The repair man refused to look up my warranty and demanded l pay for services. I tried calling customer service and of course AI no actual petson was available. This same repair man was here for the 2 nd time. The problem started after he wss here the 1st time. The guy did not have a clue of what was wrong. Finally after watching him and realizing he did not know what he was doing. I asked him to leave. Of course l had to pay him more money. It was a very bad Interaction. I'M DONE WITH SEARS. Too bad they use to be a reputable company. P.s. l did called another company. They came out the same day and did a Great job.