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10954 N Port Washington Road Reviews
Read reviews from customers who used our services at 10954 N Port Washington Road
Total reviews
136
Average Rating
4.2/5
Assessment was completed quickly. Unfortunately the parts needed to fix are not available. Repair technician was very professional in all ways. Impressive young man.
Thomas P,
Marian K,
The part needed to fix oven was not available to complete the total repair but they were able to diagnose problem and get oven to work.
Irma D,
Customer service response - Thank you for your review, Irma! We're happy to hear our team was able to diagnose the problem and get your oven working, despite the part not being available.
Sears Home Services on 1763092032500
Overall, your technicians are caring and thorough. The biggest issue I have with your service is the inability to actually talk to a human. I understand you want to greatly cut costs by fully leveraging AI, but the process and customer experience only dealing with a virtual assistant is horrible. That would be the reason I would struggle to recommend. My 4 star rating does not reflect my satisfaction with your service. It is intended solely to reflect the service from your technicians. I was concerned that if I put a 1 star which really represents my feelings toward your AI system, you in turn would blame your technicians and potentially use that as an excuse to punish them (like most corporations would do). It is not your people. It is your lack of using people to create a wonderful customer experience to serve your shareholders. Does that make sense?
Daren A,
Customer service response - Thank you for your feedback, Daren. We're happy to hear our technicians were caring and thorough, and we apologize for the frustration with our AI system. Your input is valuable, and we'll work on improving the customer experience.
Sears Home Services on 1762389723745
Edward L,
Customer service response - Thanks for the great rating, Edward! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1756082304989
John W,
Customer service response - Thank you for the 4-star rating, John! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1742734293644
Eugenie E,
Customer service response - Hi , thanks for the rating! We're happy to hear you had a positive experience. If you have any ideas on how we can earn that extra star, please let us know.
Sears Home Services on 1733287881364
The repair man was friendly and helpful but the cost to put in a simple igniter was more than a brand new stove, the part was 439.00 and labor of 300.00 total 739.00 and the same stove at Home Depot was 699.00 plus tax. No brainer to buy a new with a warranty
Tom H,
Customer service response - We understand your concern about the repair costs, Tom, and apologize for any inconvenience. Thank you for your feedback, and we're glad to hear the repairman was friendly and helpful.
Sears Home Services on 1774831490872
Pleasant, explained how the freezer and frig worked, so there was no problems. The person that came out would get 5 stars but the overall experience is a 1 star. The real problem was getting a service call from a mindless AI system. We have an extended 5 year warrenty, went on the web site, got stuck in a mindles AI loop, finally called the store and a manager got the service for us. Human intervention was needed, not more bull from AI. The service from Sears was 5 star including the AI.8
Davechem2000,
Customer service response - Thank you for your feedback, Davechem2000. We're happy to hear the technician provided excellent service, and we apologize for the frustration with our AI system. Your input is valuable, and we'll work on improving the customer experience.
Sears Home Services on 1774831558239
The service technicians were knowledgeable, efficient, and friendly. The cost of repairs was extremely expensive leaving me no choice but to opt out and pay the diagnostic fee and attempt repair myself. The markup on the $20 part was $320.
Gary S,
Customer service response - We understand your concern about the repair costs, Gary, and apologize for any inconvenience. Thank you for your feedback, and we're glad to hear our technicians were knowledgeable and friendly.
Sears Home Services on 1762472140327
