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802-552-4364
2415 State Rd Reviews
Read reviews from customers who used our services at 2415 State Rd
Total reviews
87
Average Rating
4.2/5
They keep canceling my appointments and rescheduling. Our ice machine has not worked in months and I can’t get through to them to speak to a real person.
Jennifer S,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1737000370048
Very expensive!! $750.00 for a compressor that was covered under warranty is ridiculous. It calculates out to about $250.00 per hour for labor. The technician left the old compressor for me to dispose of which sucks. That’s the price you pay for buying appliances from a box store!! The local appliance store (which is very good) refused to do maintenance on box store appliances which I totally understand. Lesson learned pay now or pay later!! Good news is the refrigerator works for now.
Curt H,
Customer service response - We apologize for the trouble you've faced, Curt. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1731251840259
Worst service company I've ever worked with, trying to get appliance fixed for 2 months. The parts are here and they have been paid, they have bumped my appointment 5-6 times without notifying. After this finally gets fixed, I'll NEVER use them again. Responding to Sears comment: I have talked to that phone number multiple times, they actually can't "Help" with anything. I have expressed my frustration and nothing is fixed. They can't get ahold of the technicians, and only ask me to reschedule which I have done multiple times. They have even told me to call a phone number to talk to someone that can resolve it, then gave me the SAME phone number.
Josh B,
Customer service response - We apologize for the trouble you've faced, Josh. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1728193800518
Been trying to get a freezer working for over 2 months. Constant cancelations, which you do not get notified about until you have wasted your entire day waiting. And you can not speak with a person which is very frustrating. Very, very unreliable. Get a phone system that gives people the option to talk to a person.
Krista E,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1721961558609
My grandpa ordered a fridge that is not working properly. The repair man was supposed to come to his home today to repair the fridge. However, They canceled the appointment due to the parts, not being “delivered.” Even though, the parts are at his home. Every time we try to call, we cannot speak to live representative due to a high volume of calls and the wait being over 120 minutes. Do not purchase anything from Sears unless you want to deal with the extra stress.
Danteja W,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720770204354
Michael is a great person, tried hard to fix my washer. HOWEVER...the Sears app sucks. It has taken 3 months to get service! the app is horrible. When I could reach a live body they promised I would be contacted within 48 hours and my appointment expidited...what a joke. I will never use Choice Warrenty again or Sears.
Carol S,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718597868932
Mike ordered parts on Feb 8th 2024. Mike ordered the wrong part. I have been waiting for my refund since March 18th. Mike had no idea what he was doing and I am still owed over $500. Horrible customer service. Stay as far away from this scam business as possible. This is an add on to my post. I sent message as soon as the company responded. I have not received a message back, a phone call or anything.
Mike W,
Customer service response - Thank you for taking the time to bring this to our attention, Mike. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1713221646206
