Sears LogoHeader Sears Logo

7630 Pershing Blvd Reviews

Read reviews from customers who used our services at 7630 Pershing Blvd

Total reviews

233

Average Rating

4.7/5

air conditioner
July 18, 2024
Overall rating

was out there 2 times not able to fix please sent another technician

Miguel A,

Mount Pleasant, WI

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1721338589029

Broke a part I already replaced and said it was defective.
October 17, 2023
Overall rating

The guy comes and ends up breaking a part I recently replaced, then says it was defective. Meanwhile he was talking to another tech on the phone, and then the other guy apparently diagnosed the problem while not even being here or testing anything. Then he charged me, because he "diagnosed " the issue. He didn't prove the part he broke was defective, because if it was, I could have got a refund because it was still under warranty, instead the part is broke and can no longer be returned. It was a horrible experience. I wouldn't recommend this company to anyone.

Joseph T,

Racine, WI

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.

Sears Home Services on 1697578977334

Terrible Experience
October 09, 2023
Overall rating

This was the 5th time a technician has been to my house. Each visit requires weeks in between so I've been without a working refrigerator for months. This was the 2nd time Greg was here. The first time he ordered incorrect parts. This time he left old parts and several boxes in a large pile in my kitchen. He seems like a nice enough guy, but this experience is unacceptable. Based on the track record of this company I doubt my refrigerator is fixed.

Michael R,

Sturtevant, WI

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1696973763235