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7630 Pershing Blvd Reviews
Read reviews from customers who used our services at 7630 Pershing Blvd
Total reviews
233
Average Rating
4.7/5
Unsatisfactory
My washer will not go into the 2nd rinse. It gets out of balance and then starts all over agsin with the first wash.
Judith H,
Salem, WICustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1725917559583
Technician okay; online and phone service poor
Technician had to order 2 parts and said he would come back on Friday. NEVER SHOWED UP OR CALLED TO RESCHEDULE. Can't reach a live person on Sears online or phone. Had to schedule another appointment. Technician showed then but he had ordered a wrong part! Would not use them again.
Susan S,
Kenosha, WICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1696973783629
Unnessesary service
I appreciated that the technician honestly told me that there is no solution to our problem and we are stuck with this gas range. I asked him to check if it was leveled, and he assured me it was. I started cooking shortly after he left. Sure enough, all the oil for sautéing was in the one half of the pan, leaving the other half burning. Not a happy customer!
Mariana M,
Antioch, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691183864506
Disappointed
Did not hook my gas back up to my dryer after I asked twice.
Ronald T,
Kenosha, WICustomer service response - Ronald, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690664704116
Repair of range
There was no communication! We have had terrible experience! First they said they'd be here on 15OCT, the day before that we received an email saying they wouldn't be here until the 17th! The day before that I received an email saying they wouldn't be her until the 21st.i called to complain. We received an email saying they didn't know when the part would be here!! I called to complain. Then they show up out of the blue today, the 17th! I gave them my husbands phone number but looks like they tried to call my old phone number!! So needless to say, we weren't here this morning!! We only know they came by because we have cameras!! Now what!??
Teresa G,
Salem, WICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1760737502052
Still broken dryer
My dryer was misdiagnosed and is still not working. 😢
Cindy J,
Pleasant Prairie, WICustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1754689724837
Technician Rating
My refrigerator is now not working! It is not making ice or keeping anything cold
Diana Farris,
Racine, WICustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account.
Sears Home Services on 1732573916379
Definitely Not Your Best Representative
They really needed to have an option for half and negative stars. Joseph came to make the same repair twice. The first time he came and said I can't fix this. He did look at some stuff, touched a few things and left. He never communicated to the repair company to get someone else or to fix it. I put in another service request and low and behold they send Joseph back out. Guess what, HE COULDN'T FIX IT AGAIN, but this time, he closes out the order saying the customer refused service. Needless to say, I called the warranty company again and they have assigned my repair to another company. What a cluster, really not your best work.
Melanie M,
Racine, WICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724716607904
I wasn't there when tech came
Aside from the tech....i am not happy at all with your CS ...I wanted to confirm u had the part because it was not delivered to me..no one ..when I finally spoke to someone which was a nightmare, coukd answer that question..at times I didn't think anyone knew what they doing...very disappointed and don't kno that I'd ever use you again...I had two techs not even show up for appointments
Dara W,
Burlington, WICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1723509642547
air conditioner
this tech is no good his was at the house 3 times has not fix the problem same problem then sears sent him back 2 o 3 week later we have not have air conditioning for 2 month do not recommend
Miguel A,
Mount Pleasant, WICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1722634130358