4720 Golf Rd Reviews

Washer needed a repair and I was told there would be a diagnostic fee if I should decline the repair (this is fine). Tech comes out to the house and realizes they can't fix the machine due to not having the part, I am then still left with a 120 dollar "diagnostic fee" even though I was not given the option to move forward with the repair. I am frustrated due to the verbiage of their support. I was under the impression that I would only be charged that fee if I declined to move forward with the repair not if they were unable to do the repair. Seems like cheap marketing to me.

Not even open. Edit* this is in Eau Claire right? Because how are people getting Stuff from here from like 2 weeks ago!?

Frank came to my home to do service on my washing machine. The parts arrived 1 month ahead of this appointment. He opened the parts and said the drum was warped and had to be reordered. I have all ready wait two months from my first call. I said this was not acceptable because I can't wait another two months. He called company to order parts and charge me for a second service man even though the company gave him a code for the second man. He said the code didn't work but wouldn't call for another code. I said I wouldn't pay for the second guy he asked If I wanted to cancel the service. I told him he could put it where the sun don't shine and I walked away and he left and cancel the service. He didn't take the parts with him.

Technician never showed up said address was wrong and phone number was disconnected.

Very expensive and misdiagnosed the issue. Our tec said we needed a new pump in our washer without touching the machine. That diagnostic cost $100 he ordered the $200 part quoted installation at somthing like $300. Also said we would have to un stack washer dryer. At this point it's almost a new machine so we got a second opinion. The drain was clogged we paid someone else $120 for an hour of labor and machine works fine. We are still working on getting a refund.

THIS IS A MAJOR RIP-OFF.... Part was never ordered, never received any service and account is now in "dispute" with Sears appliance claiming part was sent even though repairman says it was never ordered. Will be warning others under no circumstance ever use or call this so called service. I am so upset and will be letting any site I can use to warn other gullible people to just not EVER use this non-service outfit. Frank is the one that told me part was never ordered and to cancel. He said the company was having "issues"

I made appointment for repair of dryer. The tech came out a diagnosed it quick an set appointment time for a week later an ordered my part a sent it to my house. It took one week for ordered part. He was suppose to be here today but cancelled my appointment. I tried to call the call center an was on the line for 45 minutes with no customer service. They have 3 ways to call an if you use your phone with # in order it wont let you talk to somebody. Very frustrated a will never use Sears again because of there appointment system/call system. Get your tech # so you don’t have the problem I am having.