Appointment Lookup
802-552-4364
4720 Golf Rd Reviews
Read reviews from customers who used our services at 4720 Golf Rd
Total reviews
122
Average Rating
4.5/5
Our ice maker failed on our Whirlpool Refrigerator, troubleshooting went fast and repair done in less an hour. Great job guys!
Gary B,
Customer service response - Thank you for your feedback, Gary! We're glad to hear the troubleshooting and repair of your ice maker were completed quickly and efficiently.
Sears Home Services on 1790560817643
Sean and Corey did an exceptional job of diagnosing and repairing my Whirlpool refrigerator. They were knowledgeable, friendly and fast. I'm not a huge fan of the Sears automated phone calls and emails (which were frequent and glitchy) or the scheduling UI (which is clunky, as well), but the techs were great. It's hard to find someone to fix Whirlpool fridges, and they were able to come out for the diagnosis quickly. I would recommend Sears based on these two technicians. However, I think Sears could improve their UX to better serve the user... not sure they did any testing there.
Robin C,
Customer service response - Thank you for your feedback, Robin! We're glad to hear Sean and Corey provided exceptional service with your refrigerator repair. We appreciate your input on the automated system and scheduling UI and will take it into consideration for future improvements.
Sears Home Services on 1788370253627
Frank was very respectful and he was generally knowledgeable, on time and I would hire him again.
Debbie S,
Customer service response - Thank you for your feedback, Debbie! We're glad to hear Frank was respectful, knowledgeable, and punctual, and we appreciate your willingness to hire him again.
Sears Home Services on 1787349330507
Guys were great, friendly and knowledgeable.
Robbie A,
Customer service response - Thank you for your feedback, Robbie! We're glad to hear the team was friendly and knowledgeable.
Sears Home Services on 1787054556070
Had great service no problem
Katie H,
Customer service response - Thank you for your feedback, Katie! We're glad to hear you had great service without any problems.
Sears Home Services on 1786985404154
Sean was great. Explained everything very well. Sean has been here before and did a great job on a different appliance too.
Cindy,
Customer service response - Thank you for your feedback, Cindy! We're glad to hear Sean explained everything well and consistently provided great service on your appliances.
Sears Home Services on 1784830202403
Tina H,
Customer service response - Thank you for the amazing 5-star review, Tina! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1784660158948
mollie B,
Customer service response - Thank you for the amazing 5-star review, Mollie! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1783535789064
Laura S,
Customer service response - Thank you for the amazing 5-star review, Laura! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1783526376282
Frank was efficient and knowledgeable about repairs needed.
Gail W,
Customer service response - Thank you for your feedback, Gail! We're glad to hear Frank was efficient and knowledgeable about the repairs needed.
Sears Home Services on 1781892441025
Very professional and quick.
Nathan B,
Customer service response - Thank you for your feedback, Nathan! We're glad to hear the service was professional and quick.
Sears Home Services on 1780675371804
Double wall oven repair.
Kim L,
Customer service response - Thank you for your feedback, Kim! We're glad to hear you had a positive experience with your double wall oven repair.
Sears Home Services on 1780421801300
Technician showed me what is wrong with the washer and answer my questions. Very friendly.
Lee Y,
Customer service response - Thank you for your feedback, Lee! We're glad to hear the technician was friendly and took the time to explain the issue with your washer.
Sears Home Services on 1780364481946
Sean did an excellent job and explained to me how to maintain my appliance to avoid future issues. Great service!
Annie G,
Customer service response - Thank you for your feedback, Annie! We're glad to hear Sean did an excellent job and provided helpful maintenance advice for your appliance.
Sears Home Services on 1778778673804
Catherine J,
Customer service response - Thank you for the amazing 5-star review, Catherine! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1778342461998
Nice technician
Mary M,
Customer service response - Thank you for your feedback, Mary! We're glad to hear the technician was nice.
Sears Home Services on 1778027018648
Service tech is great to work with. Very pleasant and good customer service. Ai scheduling was hard to work with and never responded in text
Travis G,
Customer service response - Thank you for your feedback, Travis! We're glad to hear our service tech was pleasant and provided good customer service, and we apologize for the issues with AI scheduling.
Sears Home Services on 1777055328753
Debra P,
Customer service response - Thank you for the amazing 5-star review, Debra! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1776462565984
Very honest and clear in communication. The repair was not covered but understandable.
Jackie H,
Customer service response - Thank you for your feedback, Jackie! We're glad to hear you found our communication honest and clear, and we appreciate your understanding regarding the repair coverage.
Sears Home Services on 1775699845351
Phyllis R,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1774831834903
Very courteous, knowledgeable, helpful & transparent with the cost.
Tricia R,
Customer service response - Thank you for your review, Tricia! We're happy to hear that you found our service courteous, knowledgeable, and transparent with costs.
Sears Home Services on 1774831558176
Troy F,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1773275457170
Very accommodating, friendly and got the refrigerator repaired in a timely manor.
Lisa B,
Customer service response - Thank you for your review, Lisa! We're happy to hear that you found our service accommodating, friendly, and timely.
Sears Home Services on 1771288539239
Brady S,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1770943685071
Our repair person Sean did a great job. On time, stayed in touch and was very transparent. I was very pleased with his service. However, making the appt thru the new hub was a disaster, contacting a human to ask questions because this was my first time using the whole house warranty was time consuming and frustrating with many phone calls, many transfers to different humans and then a massive miscommunication, so I had 3 appointments for 1 appliance. I spent way too much time and energy to make these appts. Then Richard the AI assistant kept texting me and asking the same questions at least 3 and 4 times. And at one point got a bit spicy with me. Frustrating. That AI has got to be tightened up.
Denise B,
Customer service response - Thank you for your review, Denise! We're happy to hear that Sean provided great service. We're sorry for the difficulties you faced with the appointment process and AI assistant. Please contact us directly for further assistance.
Sears Home Services on 1768527005124
