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4720 Golf Rd Reviews
Read reviews from customers who used our services at 4720 Golf Rd
Total reviews
108
Average Rating
4.5/5
Scott S,
Kirstyn K,
Customer service response - Thank you for the 4-star rating! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1761787647141
Katrina A,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1753832571358
David B,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1743643342394
Service tech was knowledgeable about the product being serviced. I felt the repair part of the quote was over priced.
Launa,
The service provided by Frank was great, he was very professional and communicated very well. I was not impressed with the scheduling system. I am self employed and had to rearrange my entire day, which meant no income for me, because Sears could not let me know in advance what time the repair person would be arriving. I would have been pleased if the time frame could have been narrowed down between morning or afternoon. It seems to me at the close of business on Thursday Sears would have known if the repair person would be heading to Chippewa Falls first thing in the morning.
Beth K,
The technician was good. What was not good was the AI assistant, the cancelation of appointment & then rescheduled of appointment on same day, and lack of a customer service phone number to reach a human & the ridiculously high price you charge for parts & service. Never again.
Linda C,
Customer service response - We apologize for the issues with the AI assistant, scheduling, and pricing, Linda. We're glad the technician provided good service, and we appreciate your feedback to help us improve.
Sears Home Services on 1751867572239
Charlie F,
Customer service response - Thanks for the rating! If you have time, please leave a comment to let us know what went well. Your feedback is invaluable to us!
Sears Home Services on 1725764807296
Stay away. They only have AI customer service and it’s horrible. I have not gotten what I paid for, the technician showed up on the wrong day, and now I can’t get any help. Maybe this review will get their attention. Probably not though. They have all my wrong contact info because their AI sucks and doesn’t confirm data or give you a method to correct it. Edit: Sears responded, with one of the phone numbers that loops me right back to the AI. Not helpful, unable to resolve issues. If I could give negative stars I would. I suspect the review response was also AI driven.
Chris S,
Customer service response - We apologize for the trouble you've faced, Chris. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1756175453028
Service man told me I need a $400 + display board. Was no voltage to ice dispenser motor. I just tested the wiring and it is receiving 115 volt to dispenser motor. For cube ice and shaved ice. So it is definitely a bad ice dispenser motor.
Kenneth G,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1752456332500
