4720 Golf Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Bob W
THIS IS A MAJOR RIP-OFF.... Part was never ordered, never received any service and account is now in "dispute" with Sears appliance claiming part was sent even though repairman says it was never ordered. Will be warning others under no circumstance ever use or call this so called service. I am so upset and will be letting any site I can use to warn other gullible people to just not EVER use this non-service outfit. Frank is the one that told me part was never ordered and to cancel. He said the company was having "issues"
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on May 07, 2024
Michael R
I made appointment for repair of dryer. The tech came out a diagnosed it quick an set appointment time for a week later an ordered my part a sent it to my house. It took one week for ordered part. He was suppose to be here today but cancelled my appointment. I tried to call the call center an was on the line for 45 minutes with no customer service. They have 3 ways to call an if you use your phone with # in order it wont let you talk to somebody. Very frustrated a will never use Sears again because of there appointment system/call system. Get your tech # so you don’t have the problem I am having.
Customer service response - Thank you, Michael, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on April 18, 2024
Doug P
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on March 18, 2024
