6077 S Packard Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Marie S
Joe arrived at the estimated time, immediately identified the problem, fixed it and facilitated payment. He was efficient and courteous.
Customer service response - Thank you for your positive review! We're glad to hear that Dallas provided efficient and courteous service and resolved the issue promptly.
Sears Home Services on September 04, 2024
Larry I
Daniel was very professional and informative about my refrigerator. He was able to explaine my problems and fix them. I'm very satisfied with his service.
Customer service response - Thank you for your positive review! We're glad to hear that Daniel provided professional and informative service and was able to resolve your refrigerator issues.
Sears Home Services on September 03, 2024
Rick F
Dallas was very friendly and found the problem quickly. I thought the charge for a new belt and labor was a bit steep.$300 labor for an hour’s work
Customer service response - Thank you for your feedback, Rick. We're glad to hear that Dallas was friendly and efficient, and we appreciate your input regarding the pricing.
Sears Home Services on August 19, 2024
Jocelyn Y
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on August 18, 2024
Beth B
Very helpful and knowledgeable.
Customer service response - Thank you for your kind words. We're glad to hear you found our service helpful and knowledgeable.
Sears Home Services on July 31, 2024
Kimberly G
Definitely more stars. Went above n beyond to get my washer fixed. Thank you
Customer service response - We're thrilled to hear we could exceed your expectations with your washer repair! Thank you for your kind words and for choosing us.
Sears Home Services on June 24, 2024
Mike C
My technician was amazing and professional. He was polite and efficient. Sears home services was frustrating to deal with through an outside warranty company. They rescheduled me six times with no way to talk to a human in between. It took over a month and a half for a simple dryer repair. But again, my technician was amazing and kind.
Customer service response - Thank you for acknowledging the professionalism of our technician; we're glad to hear about your positive interaction. We sincerely apologize for the delays and frustration caused by the rescheduling and will work to improve our communication and efficiency.
Sears Home Services on June 20, 2024
Linda J
Rubin was Amazing however your customer service is aweful. They were to arrive at my home by Noon. They never came until after 2pm and my husband lost time through his work. This cost us over $100.00 dollars and I know we will not be able to regroup this.
Customer service response - We are glad to hear that Rubin was amazing but deeply apologize for the inconvenience our customer service and delay caused you and your husband. Thank you for bringing this to our attention; we will work on improving our punctuality and customer service.
Sears Home Services on June 13, 2024
Steven B
Customer service response - A big thank you, Steven, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 03, 2024
Jacob P
Customer service response - Thank you so much for the fantastic 5-star rating, Jacob! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on May 28, 2024
