6077 S Packard Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Kimberly G
Definitely more stars. Went above n beyond to get my washer fixed. Thank you
Customer service response - We're thrilled to hear we could exceed your expectations with your washer repair! Thank you for your kind words and for choosing us.
Sears Home Services on June 24, 2024
Mike C
My technician was amazing and professional. He was polite and efficient. Sears home services was frustrating to deal with through an outside warranty company. They rescheduled me six times with no way to talk to a human in between. It took over a month and a half for a simple dryer repair. But again, my technician was amazing and kind.
Customer service response - Thank you for acknowledging the professionalism of our technician; we're glad to hear about your positive interaction. We sincerely apologize for the delays and frustration caused by the rescheduling and will work to improve our communication and efficiency.
Sears Home Services on June 20, 2024
Linda J
Rubin was Amazing however your customer service is aweful. They were to arrive at my home by Noon. They never came until after 2pm and my husband lost time through his work. This cost us over $100.00 dollars and I know we will not be able to regroup this.
Customer service response - We are glad to hear that Rubin was amazing but deeply apologize for the inconvenience our customer service and delay caused you and your husband. Thank you for bringing this to our attention; we will work on improving our punctuality and customer service.
Sears Home Services on June 13, 2024
Steven B
Customer service response - A big thank you, Steven, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 03, 2024
Jacob P
Customer service response - Thank you so much for the fantastic 5-star rating, Jacob! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on May 28, 2024
Carmen C
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on April 28, 2024
Mike L
Joe was on time, good communication with the scheduled appt. He explained the issue and provided good feedback on future prevention.
Customer service response - Thank you for your positive review! We are glad to hear that Joe provided excellent service and helpful feedback during your appointment.
Sears Home Services on February 28, 2024
James D
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on February 25, 2024
Pamela D
The repairman was professional and knowledgeable. He explained the issue clearly and was friendly.
Customer service response - Thank you for taking the time to leave a review about Sears Appliance Repair. We are glad to hear that our repairman was professional, knowledgeable, and friendly while explaining the issue to you. Your feedback is greatly appreciated!
Sears Home Services on February 14, 2024
Sue M
On time polite and very efficient. Would highly recommend Sears.
Customer service response - Thank you for your positive review! We appreciate your recommendation and we're glad our team was able to provide you with efficient and polite service.
Sears Home Services on February 02, 2024
