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6077 S Packard Ave Reviews
Read reviews from customers who used our services at 6077 S Packard Ave
Total reviews
116
Average Rating
4.5/5
First visit from our technician was last week..he diagnosed our furnace and said he had to order the part. A week later..(today) he returned and replaced the part and I now have heat again 🤗 He was quick and efficient..Thank you Joe!
Linda Q,
Customer service response - Thank you for your review, Linda! We're glad to hear that Joe was quick and efficient in getting your furnace back up and running.
Sears Home Services on 1730191320044
The tech was knowledgeable on the appliance. He corrected the issue and even fixed something else he noticed was wrong. I usually have to sign a work order. I didn't have to this time. Not sure how I feel about that.
Amy B,
Customer service response - Thank you for taking the time to leave a review. We appreciate your feedback and apologize for not having you sign a work order this time. We will make sure to address this concern and ensure a more consistent process going forward. Thank you again for choosing Sears Appliance Repair.
Sears Home Services on 1706493599815
My husband bought the party he was told to purchase for the fish washer to work, but it still isn't working after he attached it.
preet K,
Window was between 8-12. Text came thru saying tech was on way. Two updates. Second one said 10:34. Tech arrived at 11:15 then I could see him eating in his truck. I get they need lunch but you’re already 45 minutes late. I was already waiting for 3 hours. Tech comes in and says without looking at the back just the info sticker says it’s the compressor. Says it’s under warranty which we knew. Gives us the estimate for replacing it. Way too much even with compressor covered. Ridiculous. Still have to pay $136 for him telling me what we already knew from a previous tech at another company. Didn’t do anything but look at the sticker and punch in numbers on his phone for a total of maybe 10 minutes at most. I feel we shouldn’t even have to pay the $136. Total joke. Tech was friendly just late and don’t do anything.
Karen L,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1750044880719
Very unprepared, came late on Friday about 5:15pm. Installed new parts and said "check in 24 hours to see if this works". He had no equipment to even do a check on my Refrigerator where as the first guy came in totally prepared.
Neil W,
Customer service response - We apologize for the trouble you've faced, Neil. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1754955592717
Paid $538 for a repair, then the dryer stopped working 2 weeks later. I was told that the control board went out and it is no longer available. So I needed to buy a new dryer. $538 paid for nothing. Also after the first repair visit, I was quoted $234 for parts. I went on Amazon and looked up the parts, and they were $53. So I feel like I got ripped off on the parts. Never again. No more Sears Kenmore.
Anthony G,
Customer service response - We apologize for the trouble you've faced, Anthony. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1742518589225
Timothy J,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1741304543525
Paying $130 to tell me they can't order the needed part is not acceptable Then trying to get me to purchase warranty plan If they would have been able to get the part I would have had them fix it But don't charge me if you can't do anything
Timothy D,
Customer service response - We apologize for the trouble you've faced, Timothy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1733807543455
Not a real business. Just went to their location looking for a part and it's a vacant mall that has no businesses in it. Scam company.
Brian H,
Customer service response - We're really sorry to hear about your experience, Brian. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1732691930029
Michael B,
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on 1728961140176
