115 S Moorland Rd Reviews

Technicians were very nice & replaced the parts ordered, but the machine still goes off balance with only 2 towels in the machine.

Technician was very curt lacks people skills needs training on how to interact with customers!

The dishwasher was not locking. Sears made an estimation. That cost me 129 dollars. If I had it repaired, it would be about $550. This is too much.

Our technicians were able to complete the service. They were fine. But my rating is more reflective of the overall process when you use Sears. It is next to impossible to actually speak to a person when there is an issue that needs to be discussed. And the pricing on the services are ridiculously high. I will look for alternatives next time.

What was frustrating --> I told him I already paid $100 diagnostic fee to someone else and the diverter valve was the issue; however, the tech didn't have the part then was going on vacation so my option was to way 1.5 weeks for the repair or find someone else. Fast forward to today's experience with SEARS: The tech called and said he was going to be an hour late because he needed to get parts for tomorrow's schedule. I said "Great, while you're there get the diverter valve for my unit so we can get it fixed today." He declined to do so even though I provided him the model #. While on the phone I also asked him "what would your repair cost for the valve be because I'm not in the market to spend over $500 on a repair, I'd rather purchase a new unit" He tells me on the phone the repair would be about $300. I said perfect. He arrives to my house and he immediately says "I can't do the repair today because I don't have the part and the repair will be nearly $750! I said "Not interested" from there he tried to charge me $100 for the diagnostic and I said "No way I'm paying, you haven't even looked at my unit, your tools are still in your bag, you haven't even been within 10 feet of the dishwasher." To his credit he left without causing a scene (hence the 3 stars) but I am frustrated how the price doubled upon arrival and didn't get the part in advanced when I provided him all the info he needed. Had he been able to do the repair today I probably would have paid the ridicules charge because I'm that desperate to get this fixed. I ended up going to Best Buy and bought a brand new unit and will have that installed tomorrow. The total cost of the brand new unit installed will be nearly $200 cheaper vs repairing my existing unit.

Super late. I took off work for this appointment . I think hs was overbooked. That wasn't appreciated. He was a good serviceman.

Issues still persist with machine dryer making very loud tumbling noises. Tech simply stated large loads were the root cause. Failed to run machine for 10min+ to truly diagnose.

It is now 2hours past the est. time and I have missed a day of work.