1645 N Spring St Reviews
Showing most recent reviews from verified customers of Sears Home Services
John F
Logan was great. He completed the washer maintenance procedure and explained it to me as he did it, which was very much appreciated. BUT my dryer needed a new heating coil and the scheduler on the phone said Logan would bring it and fix the dryer today, but that was wrong. The part was shipped so I had to wait another week to get the dryer fixed. Logan came back again and fixed it nicely.
Customer service response - Thank you for your feedback, John. We apologize for the miscommunication regarding the dryer part, and appreciate your patience as we work to resolve this issue.
Sears Home Services on October 06, 2024
Ronald C
Service was great once the service person arrived but the service which was scheduled for a Thursday was canceled in late morning and rescheduled for Saturday. On Saturday we were advised by email first that the service person would arrive around 11:32 and then a message was sent at 11:28 that he was on the way. He did not arrive until 3 pm and no one notified us of that delay. There also was no phone number for us to call and talk to a person to find out what was happening with our appointment. We live in Illinois and were planning on going back to Illinois on Thursday. We had our car packed and waited all day for service without any notification from your office regarding the delays while receiving misleading info about the service person’s arrival. As I said, the actual service by the repairman was great. He was courteous and very helpful and explained everything to us regarding the repairs needed and how we should proceed to order the needed part and schedule the repair service. I would suggest that you provide a phone number so customers could talk to a person regarding the status and timing of their service call. Thanks for giving me a chance to express my opinion.
Customer service response - We apologize for the inconvenience and miscommunication you experienced regarding the scheduling and delays. Your feedback is valuable, and we will work on improving our communication and providing better customer support. Thank you for bringing this to our attention.
Sears Home Services on July 30, 2024
Elek N
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on June 26, 2024
Tom R
He was OK. Didn't think to release stops before trying to pull out fridge, and didn't level before leaving.
Customer service response - Thank you for your feedback, Tom. We apologize for the oversight and will work to ensure a more thorough service in the future.
Sears Home Services on August 20, 2024
Julie N
the service I needed was not available here…
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on August 11, 2024
jay H
Technician lied about showing up to my house
Customer service response - We're really sorry to hear about your experience, jay. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on August 05, 2024
Ryan S
It doesn't exist anymore
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on February 06, 2024
