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1645 N Spring St Reviews
Read reviews from customers who used our services at 1645 N Spring St
Total reviews
80
Average Rating
4.5/5
Elek N,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1719384114334
He was OK. Didn't think to release stops before trying to pull out fridge, and didn't level before leaving.
Tom R,
Customer service response - Thank you for your feedback, Tom. We apologize for the oversight and will work to ensure a more thorough service in the future.
Sears Home Services on 1724209316001
Worst customer service ever! You can never talk to a person. It is all automated. They came 4 hours early and no one was home, so they left rather than come at the scheduled time. There is NO WAY to talk to a human to fix this. They responded with an apology (via text that you can't call back to) and gave me a phone number....TO THE SAME AUTOMATED ROBOT! It's been 3 days, and I still can't talk to a person to come fix the washer. I can't explain to a person that the repair man came at the wrong time, and I missed time at my job to be there. So frustrating. Every number involved is a robot, with no "option zero" or anything to talk to a person.
Maily K,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1774575968902
Everything is automated and you cannot talk to a human. We had an appointment for 4:00 p.m. and they showed up at noon. Took a picture of my door and said they were sorry they missed me. There was no way to contact anybody to explain what happened and get it cleared up so that they actually came at 4:00 as the schedule still said. When someone from Sears finally called to ask why we weren't there, I explained the situation and they gave me a phone number that took me to another robot that will not let me get the problem fixed. They offered me a plan into buying regular service from them. Absolutely not and will not call back to reschedule! Now I went another full day without appliance repair when I could have called someone else who actually showed up.
Maily K,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1774491027120
Don’t use!! They give you a 8 hour window and reschedule at last min , this was the second time! You can’t get ahold of person on the phone or online. It’s a joke !
Ashley C,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1760928277804
Literally call for a repair it's all ai chat.... and when you go to schedule something says no slots available at this time
Robert J,
Customer service response - We apologize for the trouble you've faced, Robert. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1752717227382
I'm not sure how to truly rate this company. Rubin who did the repair was fabulous. But, the scheduling was horrific. Both ladies i spoke with were very rude. Only 1 option for a repair date. My husband and I work full-time and only have one day available was very inconvenient. I took the date and had to go in several days in a row to attempt to reschedule. I was able to but very inconvenient. I am not sure I would buy a warranty plan again or even buy from Lowe's again.
Marie B,
Customer service response - We apologize for the trouble you've faced, Marie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1750118602481
the service I needed was not available here…
Julie N,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1723357871353
Technician lied about showing up to my house
jay H,
Customer service response - We're really sorry to hear about your experience, jay. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1722906609633
It doesn't exist anymore
Ryan S,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1707269838738
