8800 NE Vancouver Mall Dr Reviews

I have a home warrenty. They contacted service provider. Technicians were great. Their chat service is terrible. Can't talk to a real human. The company rescheduled actual repairs numerous times and the company cancelled so many times I lost track. The entire day was lost waiting for a service tech. I would confirm appointments. They would send updates only to cancel late in the day. The part was never ordered which caused more delays. Terrible service by the company robots. Great service by the real humans.

Not good on communication

The technician was very nice. Declared the issue with my dishwasher solved but three days later the same issue returned.

Be careful! Sears repair has moved too soon to AI scheduling. You’re likely to get no shows and when you reschedule you are likely to get an appointment time between 4 pm to 1 am. You might get a tech who has never done the repair you’ve ordered. And the best part of all - you only get to talk in circles with AI. Best advice I can give you is to take a photo of the diagnostic person’s truck. It has a phone number on it. If/ when it all goes South, you can contact a live person who knows how to get to a live supervisor. Oh! And remove the first two categories. Just a diagnostic service call costs $129. Suggesting you have any service lower than that is misleading.

This is ridiculous. You cant talk to a real person to schedule. When your refrigerator is not working they schedule you a week or more out just to look at it and see what the problem is. Then they may or may not show up when the ai schedule tells you . They really need to work on their scheduling. Once the repair tech showed up he was very helpful so i dont think its his bad but seriously go somewhere else if you can

The now "fixed" fan makes a clanging noise that was not there before it was "fixed". It is also much nosier in general than it was before.

Technician was 4 hours late past my window. Also I was told different pricing over the phone. Like thanks sears for not not doing jack shit and taking all my money.

No show, no call appointment. I call them it is an automated answer service. 8 to 12 PM window, 4 HOUS wow and they did not come

I scheduled using the online feature on sears home appliance service. I got confirmation everyday leading up to my appointment day. The day of I had a window of 1pm-5pm of service. At 4:30 I called, they said it was pushed back to 6:16-6:45 but assured they would show. At 6:30 got a text my appointment has been canceled and rescheduled 2 weeks from today. THEY NEVER SHOWED UP. SEARS NEVER CALLED ME AT ANY TIME TO NOTIFY. They wasted my entire day. I lost money taking the day off work. The people answering the phone did not care. DO NOT DO BUSINESS WITH SEARS. You will be left with a bunch of wasted time and still have a broken appliance. Go elsewhere.

I needed my dryer repaired due to a loud screeching noise when in use. Based on past reputation, I called Sears for service—big mistake. In hindsight, I should have gone directly through Maytag. The technician showed up on time but had a noticeably negative attitude—didn't smile once. After diagnosing the issue, he found that a part responsible for holding the dryer belt needed replacement. I signed the repair contract, and he immediately began pushing a $70 warranty very aggressively. We declined, and he got to work. The entire job took less than an hour, yet I was charged $449—for what turned out to be a $50 part and over $300 in labor. That seems excessive, to say the least. I attempted to contact Sears customer service afterward to discuss the price, but it was nearly impossible to reach a live person. On top of that, the technician left my laundry room a mess, with black smudges all over my washer and dryer. Overall, very disappointed with the cost, customer service, and cleanliness. Would not recommend.