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8800 NE Vancouver Mall Dr Reviews
Read reviews from customers who used our services at 8800 NE Vancouver Mall Dr
Total reviews
240
Average Rating
4.5/5
Jonel was incredibly helpful and saved me some money.
Jeana J,
Customer service response - Thank you for your feedback, Jeana! We're glad to hear Jonel was helpful and able to save you some money.
Sears Home Services on 1789073038760
Friendly, professional, knowledgeable & thorough!
Kim H,
Customer service response - Thank you for your feedback, Kim! We're glad to hear the service was friendly, professional, knowledgeable, and thorough.
Sears Home Services on 1788476348777
Very friendly very knowledgeable always on time.
Lisa D,
Customer service response - Thank you for your feedback, Lisa! We're glad to hear the service was friendly, knowledgeable, and punctual.
Sears Home Services on 1787946028669
James, James, and Pat did an amazing job! Very professional, great smiles, excellent communication. Very impressed
Tonia C,
Customer service response - Thank you for your feedback, Tonia! We're glad to hear James, James, and Pat were professional, communicative, and left a great impression.
Sears Home Services on 1787337957972
Excellent customer service. Clean and knowledgeable.
Arlene L,
Customer service response - Thank you for your feedback, Arlene! We're glad to hear you received excellent customer service and found the service clean and knowledgeable.
Sears Home Services on 1787185843046
Great guy. Very knowledgeable and professional. Explained everything and was helpful with preventable maintance tips.
Chad V,
Customer service response - Thank you for your feedback, Chad! We're glad to hear the technician was knowledgeable, professional, and helpful with maintenance tips.
Sears Home Services on 1787066104869
Wilma H,
Customer service response - Thank you for the amazing 5-star review, Wilma! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1786999286436
Gary was.great -.personable, good communicator, explained things clearly and was on time.
Maureen G,
Customer service response - Thank you for your feedback, Maureen! We're glad to hear Gary was personable, a good communicator, and punctual.
Sears Home Services on 1785266490133
I always call Sears for appliance repair, (if not under a warranty) carpet and duct cleaning. The very best technicians.
Joyce E,
Customer service response - Thank you for your feedback, Joyce! We're glad to hear you trust Sears for your appliance repair, carpet, and duct cleaning needs, and that you find our technicians to be the very best.
Sears Home Services on 1784936939336
The technician was very kind and professional.
Heidi D,
Customer service response - Thank you for your feedback, Heidi! We're glad to hear the technician was kind and professional.
Sears Home Services on 1784831040688
Gary was awesome.Friendly, professional and informative. I wish I could request him for all service calls.
Ruth H,
Customer service response - Thank you for your feedback, Ruth! We're glad to hear Gary was friendly, professional, and informative, and that you wish to request him for all service calls.
Sears Home Services on 1784750539287
On time and professional
Lynda C,
Customer service response - Thank you for your feedback, Lynda! We're glad to hear the technician was on time and professional.
Sears Home Services on 1783356025604
Sarah O,
Customer service response - Thank you for the amazing 5-star review, Sarah! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1781649013612
tom F,
Customer service response - Thank you for the amazing 5-star review, Tom! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1781201088917
On time, quickly discovered the issue with my dryer with solution. Refreshing personality.
Debbie G,
Customer service response - Thank you for your feedback, Debbie! We're glad to hear the technician was punctual, quickly discovered the issue, and had a refreshing personality.
Sears Home Services on 1780839694929
Trish B,
Customer service response - Thank you for the amazing 5-star review, Trish! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1780429200720
PAT O’KEEFE is an exemplary employee. This rating is for PAT not Sears. Sears Home Services has a long way to go just to improve initial customer service and their communication with customers as well as employees: 1) confusion in providing parts to service staff was an issue - “who’s on first?” comes to mind. Ordered parts were NOT delivered to customer or service man which resulted in a rescheduled service call. Waste of employee’s productivity and customer’s time. (2) Multiple calls from AI “Samantha:” I experienced several back-to-back calls (including system hang-ups) within 2 to 5 minutes reminding me of appointment date and time immediately after scheduling appointment. If I did not answer, AI kept calling. (3) On the day of appointment, “Samantha’s” mode of operation continued in the same fashion: multiple calls, system hang-ups as reminders, etc. See: Same scenarios as stated in number 1) and 2). 4) Finally, the actual service from PAT O’KEEFE was performed quickly and efficiently. THANK YOU, PAT. OPINION: AI is an up-and-coming TOOL and could be useful for businesses. However, a tech should oversee the actual effectiveness in real time. PLUS: customers should have option to connect with a receptionist for clarification of service. Most people are satisfied NOT to talk with a real person especially if they are confident in a good operating system. It’s quicker. Based on the performance of Sears’ business conductions and their reliance on an untested AI reliance, I will not use their services in the future. If, of course, they could assure me of better business practices AND that Ted is the tech I’ll see, I could change my mind. It’s been known to happen. HaHa
Ruth H,
Customer service response - Thank you for your feedback, Ruth. We're glad to hear Ted provided exemplary service, but we're sorry for the issues with parts delivery and communication. Your insights on AI and customer service are valuable, and we'll work on improving these areas.
Sears Home Services on 1779302548811
On time, efficient and pleasant
Richard H,
Customer service response - Thank you for your feedback, Richard! We're glad to hear our service was on time, efficient, and pleasant.
Sears Home Services on 1778014824384
Second time this technician came to repair an appliance. He’s fantastic. Knows what he’s doing and we were back in business in no time. We noted that paying for the service takes longer than the service call itself! Moral of the story? Humans are more dependable that Sears’ AI technology - which, I’m sorry to say, is clueless.
Linda G,
Customer service response - Thank you for your feedback, Linda! We're glad to hear the technician was fantastic and efficient, and we appreciate your patience with the payment process.
Sears Home Services on 1777410392835
James was great fast, efficient and a nice guy! The issue I have is with your parts procurement dept. It took 2 weeks and several rescheduled appointments and a lot of my time wasted. Once the stars aligned all went well!
Craig B,
Customer service response - Thank you for your feedback, Craig! We're glad to hear James was fast, efficient, and nice, and we apologize for the delay with parts procurement.
Sears Home Services on 1777324894162
Bonnie C,
Customer service response - Thank you for the amazing 5-star review, Bonnie! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1776807206837
Knowledgeable, professional, and efficient. Thank you.
J P,
Customer service response - Thank you for your feedback, J P! We're glad to hear our technician was knowledgeable, professional, and efficient.
Sears Home Services on 1775860959950
Technician was extremely respectful, responsive, on time, and efficient! Great experience!
Sabrina H,
Customer service response - Thank you for your feedback, Sabrina! We're glad to hear our technician was respectful, responsive, on time, and efficient, providing you with a great experience.
Sears Home Services on 1775674778347
Chris R,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1775170586007
barton K,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1773964215522
