8800 NE Vancouver Mall Dr Reviews

On time, quickly discovered the issue with my dryer with solution. Refreshing personality.

PAT O’KEEFE is an exemplary employee. This rating is for PAT not Sears. Sears Home Services has a long way to go just to improve initial customer service and their communication with customers as well as employees: 1) confusion in providing parts to service staff was an issue - “who’s on first?” comes to mind. Ordered parts were NOT delivered to customer or service man which resulted in a rescheduled service call. Waste of employee’s productivity and customer’s time. (2) Multiple calls from AI “Samantha:” I experienced several back-to-back calls (including system hang-ups) within 2 to 5 minutes reminding me of appointment date and time immediately after scheduling appointment. If I did not answer, AI kept calling. (3) On the day of appointment, “Samantha’s” mode of operation continued in the same fashion: multiple calls, system hang-ups as reminders, etc. See: Same scenarios as stated in number 1) and 2). 4) Finally, the actual service from PAT O’KEEFE was performed quickly and efficiently. THANK YOU, PAT. OPINION: AI is an up-and-coming TOOL and could be useful for businesses. However, a tech should oversee the actual effectiveness in real time. PLUS: customers should have option to connect with a receptionist for clarification of service. Most people are satisfied NOT to talk with a real person especially if they are confident in a good operating system. It’s quicker. Based on the performance of Sears’ business conductions and their reliance on an untested AI reliance, I will not use their services in the future. If, of course, they could assure me of better business practices AND that Ted is the tech I’ll see, I could change my mind. It’s been known to happen. HaHa

On time, efficient and pleasant

Second time this technician came to repair an appliance. He’s fantastic. Knows what he’s doing and we were back in business in no time. We noted that paying for the service takes longer than the service call itself! Moral of the story? Humans are more dependable that Sears’ AI technology - which, I’m sorry to say, is clueless.

James was great fast, efficient and a nice guy! The issue I have is with your parts procurement dept. It took 2 weeks and several rescheduled appointments and a lot of my time wasted. Once the stars aligned all went well!

Knowledgeable, professional, and efficient. Thank you.