Appointment Lookup
802-552-4364
8800 NE Vancouver Mall Dr Reviews
Read reviews from customers who used our services at 8800 NE Vancouver Mall Dr
Total reviews
226
Average Rating
4.5/5
I didn't appreciate Jonel being short with me his customer service was terrible!
Krissy C,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1744592817245
Theres H,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1734934208610
Waited 2 weeks for a technician to come out for my repair. Tech looked at my wash machine and said no leak found. Charged me $180, started a cleaning cycle on my machine and took off. I checked on the washer during the cleaning cycle and there was water all over the floor. I immediately called Sears call center and they said they were sending to technician back out. A technician did not come back. I called again around 4:00pm. They said a technician would come back. I requested an email confirming this. Call center lady said no problem. Guess what, no email and no technician. I am very disappointed with the call center situation which is over seas. We shall see what type of service I get today. So far very unhappy.
Chris,
Customer service response - We apologize for the trouble you've faced, Chris. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1726454737976
Technician did not fix problem with washer. Changed a part, started washer, said “yep it works” and left before it even got to the drain cycle that was the problem in the first place. No contact info to call and let them know it’s not working. It took 4 weeks to get to this point! 2 weeks just for first appointment and another 2 weeks for the 2nd appointment to install the parts that didn’t fix the problem. Cannot talk to an actual person so it’s another 2 weeks before the next service appointment which will then require another appointment because the correct part was never ordered. Would rate zero stars if able.
Mike S,
Customer service response - Thank you for taking the time to bring this to our attention, Mike. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1721961463855
Extremely rude, lack of hygiene, couldn’t communicate properly, didn’t repair anything. James was awful.
Michelangelo G,
Customer service response - Thank you for taking the time to bring this to our attention, Michelangelo. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1720497229152
This company was chosen by the warranty company to complete the repairs on my sharp dishwasher. My appt was rescheduled 3 times.. so 4 weeks later.. on the "4th appt" with them, they told me they do not work on SHARP Appliances & still did not come out to look at it! ??? This should have been expressed b4 the first appt! So frustrating! Don't waste your time with them. This was through a Lowe's Appliance extended warranty.
J B,
Customer service response - Thank you for taking the time to bring this to our attention, Jennifer. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1711416464946
Sears appliance warranty is the most bogus warranty out there. My washer has been broken for 3 months and they are unable to figure out what it wrong with it. Ordering new parts or the wrong parts. Sears has the most horrible customer service! If I can do no stars, I would. Unacceptable!! Do not recommend
Kate Z,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1709784666503
Alex replaced the parts but left without checking to make sure the stove was fixed. It is still not functioning. In fact it is functioning even worse than before he came.
Sarah E,
Customer service response - Thank you, Sarah, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1706171446396
Eduardo was supposed to do preventive maintenance on my microwave. He never showed up. I was getting updates when he would arrive all day. He never texted or phoned to tell me he wasn’t going to be here. Very poor service!
Cheryl W,
Customer service response - Thank you for taking the time to leave us a review. We appreciate your feedback and are glad to hear that our technician was thorough and communicated their arrival time with you.
Sears Home Services on 1706016836455
No communication all day long. Technician was due at our house between 8:51 and 10:21am. There was no call to confirm or let us know when anyone would arrive. We only received any communication when AHS rescheduled our service @ 2:58pm when Sears canceled their visit to us. Super confused as to why no one from Sears contacted us nor gave us a # to contact them to arrange or confirm service. WOW….
Mark C,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1707291431168
