8800 NE Vancouver Mall Dr Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.4/5 (140 reviews)

Brian M

November 19, 2024

I have no problem with the repair technician himself -- he was clearly following corporate policy. However, I prefer a company that takes a customer-oriented, solutions approach over a lawyer-oriented policy approach. E.g., we needed help making the refrigerator accessible to the service technician. Sears -- and by extension, the technician -- simply says "we don't touch it until it's made accessible by the customer." This is NOT a solutions approach . . . you could, for example, have offered the required manpower as a secondary, paid service. Also the technician quoted, with a straight face, an estimate to repair the dishwasher that was more than a whole new, comparable dishwasher would cost. In solutions-selling he would have said as much, counseled purchasing a new unit, and maybe provided some sort of token discount if we purchased through Sears. Oh yes, and when I called to set up an appointment -- on a Tuesday -- the [Indian?] telerep said, again with a straight face, "your same-day service is scheduled for Thursday." What? And, again . . . when I have to sign 4 or 5 different documents each basically saying that I waive your liability for one thing or another, clearly you've allowed your attorneys to be in charge. And all this follows my recent disappointment with Sears after buying a riding lawnmower from the company, specifically because they vaunt their onsite maintenance and service -- then discovering that they do NOT provide onsite service in my area, even though I sit midway between Portland, OR and the state's largest suburb: not exactly out-of-the-way. Sears Repair used to be exemplary, but now I know that if I have other options, I'll use them.

Source: Google

Customer service response - Thank you for your detailed feedback, Brian. We're sorry to hear about your experience and appreciate your suggestions for improvement.

Sears Home Services on November 19, 2024

Bill B

November 18, 2024
Source: Google

Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.

Sears Home Services on November 18, 2024

S G

January 10, 2025

Arrived on time, very friendly , gave me information on cooktop burners Took a while to get the parts but Eduardo did a great job replacing my cooktop burners on my JennAir cooktop.

Source: Google

Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!

Sears Home Services on November 16, 2024

J

November 16, 2024

knowledgeable and nice, excellent service

Source: Google

Customer service response - Thank you for your positive feedback! We're delighted to hear you received knowledgeable and excellent service.

Sears Home Services on November 16, 2024

Mary W

November 11, 2024
Source: Google

Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!

Sears Home Services on November 11, 2024

Ann M

November 09, 2024
Source: Google

Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.

Sears Home Services on November 10, 2024

Terren L

November 06, 2024
Source: Google

Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!

Sears Home Services on November 06, 2024

Kim C

November 05, 2024

Technician was great. Made sure we had options to repair or replace appliance. Our dogs even enjoyed him.

Source: Google

Customer service response - Thank you for your positive feedback, Kim! We're delighted to hear our technician provided great service and that even your dogs enjoyed his visit.

Sears Home Services on November 05, 2024

Matt G

November 05, 2024

Top notch! Technician communicated arrival time well, was very knowledgeable and competent and gave me clear options for my repairs. Would love to have James repair anything of ours.

Source: Google

Customer service response - Thank you for your wonderful feedback, Matt! We're delighted to hear that James provided top-notch service and clear communication for your repairs.

Sears Home Services on November 05, 2024

Gloria T

October 26, 2024
Source: Google

Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!

Sears Home Services on October 27, 2024

Average Rating: 4.4/5 (140 reviews)
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