8800 NE Vancouver Mall Dr Reviews

It is a pleasure to have a patient professional service provider visit our house. Eduardo was great. He found the problem and fixed it. You should try to keep people like him in your employ.

Technician was very experienced, knowledgeable, friendly, communicated very well, and quickly diagnosed the issue, and repaired it. Could not have been any better.

Service to our kitchen range was efficient, courteous and prompt. Jonel did a great job.

Efficient and professional service!

James was very knowledgeable and very helpful. Please tell him we appreciated his work.

It was a great experience, I was very happy with my technician. He was very knowledgeable and did a great job fixing my washer. Please give him a raise. If I need anymore help I hope he is the one that comes back to my home. Thanks again! Robyn

I have no problem with the repair technician himself -- he was clearly following corporate policy. However, I prefer a company that takes a customer-oriented, solutions approach over a lawyer-oriented policy approach. E.g., we needed help making the refrigerator accessible to the service technician. Sears -- and by extension, the technician -- simply says "we don't touch it until it's made accessible by the customer." This is NOT a solutions approach . . . you could, for example, have offered the required manpower as a secondary, paid service. Also the technician quoted, with a straight face, an estimate to repair the dishwasher that was more than a whole new, comparable dishwasher would cost. In solutions-selling he would have said as much, counseled purchasing a new unit, and maybe provided some sort of token discount if we purchased through Sears. Oh yes, and when I called to set up an appointment -- on a Tuesday -- the [Indian?] telerep said, again with a straight face, "your same-day service is scheduled for Thursday." What? And, again . . . when I have to sign 4 or 5 different documents each basically saying that I waive your liability for one thing or another, clearly you've allowed your attorneys to be in charge. And all this follows my recent disappointment with Sears after buying a riding lawnmower from the company, specifically because they vaunt their onsite maintenance and service -- then discovering that they do NOT provide onsite service in my area, even though I sit midway between Portland, OR and the state's largest suburb: not exactly out-of-the-way. Sears Repair used to be exemplary, but now I know that if I have other options, I'll use them.