8800 NE Vancouver Mall Dr Reviews

My ice machine is still not working

The technician was very nice. Declared the issue with my dishwasher solved but three days later the same issue returned.

No show, no call appointment. I call them it is an automated answer service. 8 to 12 PM window, 4 HOUS wow and they did not come

I scheduled using the online feature on sears home appliance service. I got confirmation everyday leading up to my appointment day. The day of I had a window of 1pm-5pm of service. At 4:30 I called, they said it was pushed back to 6:16-6:45 but assured they would show. At 6:30 got a text my appointment has been canceled and rescheduled 2 weeks from today. THEY NEVER SHOWED UP. SEARS NEVER CALLED ME AT ANY TIME TO NOTIFY. They wasted my entire day. I lost money taking the day off work. The people answering the phone did not care. DO NOT DO BUSINESS WITH SEARS. You will be left with a bunch of wasted time and still have a broken appliance. Go elsewhere.

I needed my dryer repaired due to a loud screeching noise when in use. Based on past reputation, I called Sears for service—big mistake. In hindsight, I should have gone directly through Maytag. The technician showed up on time but had a noticeably negative attitude—didn't smile once. After diagnosing the issue, he found that a part responsible for holding the dryer belt needed replacement. I signed the repair contract, and he immediately began pushing a $70 warranty very aggressively. We declined, and he got to work. The entire job took less than an hour, yet I was charged $449—for what turned out to be a $50 part and over $300 in labor. That seems excessive, to say the least. I attempted to contact Sears customer service afterward to discuss the price, but it was nearly impossible to reach a live person. On top of that, the technician left my laundry room a mess, with black smudges all over my washer and dryer. Overall, very disappointed with the cost, customer service, and cleanliness. Would not recommend.

My washer still leaks in the same location, I spent $380 to repair this and nothing has changed.

I waited around all day for him to show up, I have a newborn and a toddler so the 8 hour window does not work for me. I got an email that he would be there by 8:30am but he called and said he would come between 11-3. He ended up coming around 2pm, barely looked at my fridge, was here for about 10 mins and then left saying he couldn’t fix the issue, that I would have to call GE back and have them send a GE tech. He also left no notes for GE when I did call back to schedule another service which I now have to wait 2 more weeks for without a working refrigerator. Super frustrating they would send someone out “that couldn’t fix this problem” he said it was probably the compressor but wasn’t sure, and waste my time like this. I bought this fridge only 3 years ago for over $3k.

I should like to make this review zero stars but I can't. Via American Home Shield we are an entire month without a refrigerator. The part was originally supposed to take two weeks which is already an outrageous amount of time for a family to go without a fridge, then the morning we are supposed to be repaired we get a call telling us that they are coming but because of "system issues" they will not be repairing it. They rescheduled for another two weeks out. Meanwhile, at their office in Vancouver it is literally impossible to get a human being on the phone, their system is locked down tight with ridiculous a ridiculous AI receptionist, pile this on top of the fact that you cannot get a competent person on the phone at American Home Shield and you get the worst possible appliance experience out there. Most people already know better than to call some ancient monolith like sears anyways, but avoid these guys like the plague!

I didn't appreciate Jonel being short with me his customer service was terrible!