8800 NE Vancouver Mall Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
J B
This company was chosen by the warranty company to complete the repairs on my sharp dishwasher. My appt was rescheduled 3 times.. so 4 weeks later.. on the "4th appt" with them, they told me they do not work on SHARP Appliances & still did not come out to look at it! ??? This should have been expressed b4 the first appt! So frustrating! Don't waste your time with them. This was through a Lowe's Appliance extended warranty.
Customer service response - Thank you for taking the time to bring this to our attention, Jennifer. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on March 25, 2024
Kate Z
Sears appliance warranty is the most bogus warranty out there. My washer has been broken for 3 months and they are unable to figure out what it wrong with it. Ordering new parts or the wrong parts. Sears has the most horrible customer service! If I can do no stars, I would. Unacceptable!! Do not recommend
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on March 06, 2024
Sarah E
Alex replaced the parts but left without checking to make sure the stove was fixed. It is still not functioning. In fact it is functioning even worse than before he came.
Customer service response - Thank you, Sarah, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on January 25, 2024
Cheryl W
Eduardo was supposed to do preventive maintenance on my microwave. He never showed up. I was getting updates when he would arrive all day. He never texted or phoned to tell me he wasn’t going to be here. Very poor service!
Customer service response - Thank you for taking the time to leave us a review. We appreciate your feedback and are glad to hear that our technician was thorough and communicated their arrival time with you.
Sears Home Services on January 23, 2024
Mark C
No communication all day long. Technician was due at our house between 8:51 and 10:21am. There was no call to confirm or let us know when anyone would arrive. We only received any communication when AHS rescheduled our service @ 2:58pm when Sears canceled their visit to us. Super confused as to why no one from Sears contacted us nor gave us a # to contact them to arrange or confirm service. WOW….
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on February 07, 2024
Andy T
The technician is nice. But he was sent for a wrong problem. We need our washer fixed, not a refrigerator.
