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9 E Valley Mall Blvd Reviews
Read reviews from customers who used our services at 9 E Valley Mall Blvd
Total reviews
201
Average Rating
4/5
Julie E,
This is number 4 for service calls in 6 weeks and the 3 time for parts ordered. This kenmore washer is a piece of junk would not buy again. Customer service people are rude. Not what I expected.
Sylvia S,
Poor job, washer was not working after a week of it getting "repaired".
Marizol M,
Dave D,
Tech did not show up. Waited 6 hours. Really poor service.
george P,
Customer service response - Hi George, Thank you informing us that your technician did not show up. We apologize and would like to resolve this issue for you. Please send us an email at [email protected] with your name, phone number, and address and someone will get back to you as soon as possible. We value you as a customer, and again we sincerely apologize this happened to you.
Sears Home Services on 1513252800000
It was a joke...still waiting for my part...been a week since I originally called. Ordered my own part yesterday and it will be here today. Sears part will not be here until Tuesday, they ordered it Wednesday. Never buying sears again.
Edward A,
Customer service response - Hi Edward, Thank you for the feedback. We appreciate letting us know, as we use all your information to improve our business. We apologize for the long delay in receiving your parts, and we hope your problem has been resolved. If not, we would like to resolve this. Please email us at [email protected] with your name, phone number, and address, and somebody will get back to you as soon as possible. We value you as a customer Edward, and again we apologize you had to go through this!
Sears Home Services on 1513252800000
The 1st repairman was very nice but he ordered the wrong parts. The 2nd one came and said he would order the right ones, then explained when they got here how to fix it myself. I am a disabled person and think that it is bull that I have to fix It! Not acceptable by me. It took 2 weeks for 1st serviceman, 1 week for parts, then 1 1/2 weeks for 2nd, and almost 1 week now and still no parts have arrived. Not impressed at all. Almost 2 weeks and still no parts! Once again it has taken 3 visits to not get things done. Finally after 6 weeks got the part that needed to be fixed. They were suppose to do a yearly maintenance. But none of the 3 repairmen that came ever did the maintenance. I still have a fan or something making noise, they said to defrost it and it would quit. Well what does self defrost mean? It did get defrosted and the noise is still there. Maintenance would be great if they sent someone who would be able to do it, when I called in they said that the last repairman did it. What a joke he leaned over and listened to the noise and said I don't know what it is. Sears appliances suck!!! Done with their appliances forever. They don't last for 2 years without constant problems.
Kathy E,
After 3 visits and waiting 6 weeks, it still isn't fixed. How much longer???
Ron N,
Customer service response - Hi Ron, Thank you for taking the time to share this information with us. We apologize for the long delay in getting your appliance fixed, and want to get this resolved for you as soon as possible. Please send us an email to [email protected] with your full name, home address, and phone number, and somebody will get back to you shortly. We value you as a customer, and want to fix this!
Sears Home Services on 1513252800000
The service was way too expensive, requiring 2 service visits, which should have been avoided since I provided the make, model #, and problem. The washer required a cold water inlet valve installed. Over $170.00 in labor is way too much and I will never use this service provider again. Two service calls also required being available for over 8 hours.
Jerry O,
Customer service response - Hi Jerry, Thank you for taking the time to share your experience with us. We are sorry to hear you did not have the best experience with Sears. We apologize that you believe our prices are a little high. We pre set our prices in a way so that you can receive the best quality parts, and the best quality service from our highly trained technicians. If you have not already looked into it, we definitely recommend purchasing a protection agreement on your appliances to help reduce the costs on any unexpected repairs. We appreciate your business Jerry, and we hope you consider giving Sears another chance in the future! Have a great day.
Sears Home Services on 1513252800000
Joe Great repairman. To long of wait to repair dryer. May 4th until June 13th. Had to use laundry mat in town. First repairman ordered heating element. Joe installed element on May 18th an found out the dryer needed more parts which Joe ordered. Parts came in 5 days. WE couldn't get rescheduled until June 13th. Called an explained the problem twice but couldn't get a quicker appointment. 40 days without a dryer under warranty is a little to long. Joe was great but your appointment support sucks.
Robert C,
Customer service response - Hi Robert, Thank you for taking the time to share your experience with us. We value your feedback as we use it to make improvements to our business. We apologize for the long delay in getting your washer fixed, but we are happy to see it was finally repaired! We understand how 40 days without a washer can be frustrating, so we apologize for the inconvenience. We appreciate your business, and hope you consider choosing Sears again in the future. Have a great rest of your day, Robert!
Sears Home Services on 1513252800000
