Appointment Lookup
802-552-4364
9 E Valley Mall Blvd Reviews
Read reviews from customers who used our services at 9 E Valley Mall Blvd
Total reviews
201
Average Rating
4/5
Called Sears. Repairman came to fix our ice maker. Frozen and wouldn't dispense ice. He unthawed it and it was frozen tight again next day. So....I'm calling AGAIN for repair. This comes on the heals of putting in a brand new ice maker unit 9 months ago....That being said, the repairman is quite pleasant and polite.
Debora H,
Customer service response - Hi Debora, Thank you for taking the time to share your experience with us. We value your feedback as we use it to make improvements to our business. We apologize that you did not have the greatest experience with us. We want to make sure that ice maker gets fixed! Please keep us updated if you need anything in the future after your next appointment. We are happy to hear the tech was polite though - this is something we strive for. Thank you for being patient and being a loyal customer Debora, have a great rest of your day!
Sears Home Services on 1513252800000
Tracy W,
Customer service response - We are sorry to hear that you did not have a positive experience. We appreciate your feedback and we will look to improve upon this. ^OC
Sears Home Services on 1544788800000
Eva R,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1768181245133
The technician never showed up, my appointment got canceled without notice, automatic phone system was no help until I use AI to find a number to talk to a live agent somewhere in India that told me about the cancellation because there was no technician available and rescheduled it with out asking if the day and time that she was giving me was Ok. Completely disappointed, I was hoping to have a good experience but this is a no go.
Albert A,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1768181658508
Maiko C,
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on 1754879883929
Technician was curt and unprofessional . 3rd visit by same tech. Blamed others for ordering wrong parts when in fact they were parts he ordered. Also asked for payment for warranty parts on first visit. Says Sears doesn’t care about customers or their employees. Walked out without any acknowledgement or courtesy. I would never let this guy in my house again.
Marina S,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1754879309711
Kevin,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1752110962089
It took way too long (2 months) to get my dishwasher fixed. It took 6 appointments to get it fixed. Every time they came they said they needed to order more parts. Two times they never showed for the appointment and didn’t even call to say they were not coming so I spent the entire day waiting for them to come. They didn’t even put the metal cover over the wires under the dishwasher and they only leaned the kick plate up and didn’t take the time to screw it in place when they were done I tried to call Sears and talk to a supervisor but they would not connect me to one. . I am VERY upset with the service we were given.
Debi R,
Customer service response - We apologize for the trouble you've faced, Debi. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1742518708892
Lynn H,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1729815969505
I have a large Samsung fridge.sears is coming out today to repair what should have been fixed last week again.this is the eighth vist mostly ice maker problems.something else this time.we have been without fridge for second week now.never buy a Samsung.
Herb C,
