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9 E Valley Mall Blvd Reviews
Read reviews from customers who used our services at 9 E Valley Mall Blvd
Total reviews
201
Average Rating
4/5
Shirley W,
Ice maker still not working.
Jim H,
Customer service response - We apologize for the ongoing issue with your ice maker, Jim. Thank you for your feedback, and we recommend contacting us directly to resolve the problem.
Sears Home Services on 1783016785450
Joel did a great job. Came in and got it done.he gets 10 ⭐️⭐️⭐️⭐️My fridge is working again. The company is so unprofessional. You xannnever get a hold of an actual person. It’s all handle by answering machine. If you could have someone answer the phone and really help you out you would get 5 starts.
Margarita C,
Customer service response - We're glad to hear Joel did a great job, Margarita. We apologize for the communication issues and appreciate your feedback to help us improve.
Sears Home Services on 1761006020584
The repair to my fridge was done quickly and efficiently by the service tech. I am just hoping this will be the last of the 4 calls to repair this appliance. The time it took from the time parts were ordered and tech was able to return was longer than I had expected. It caused excessive noice due to open design of our house.
Norma A,
Customer service response - Thank you for taking the time to let us know about your recent service visit. We hate to see that you had a less than great experience and apologize for any inconvenience we may have caused you in this process. We value your feedback and will be forwarding it on to the proper channels for future improvements. We appreciate your business and hope to assist you in the future
Sears Home Services on 1513252800000
Sharon C,
We had to wait 2 weeks for our appt then no one showed. On the second appt, the tech come out, he was very professional and repaired our refrigerator ice-maker quickly with a part in his van. Making lots of ice now.
Kathy C,
Repair was completed in a timely manner. However, the stove was left on top of the cord, so it is difficult to put out the drawer. I am old and unable to do that myself and my care provider, cannoth do it either,. I am afraid that if left like thisew, the ord will eventuall cause a short and maybe catch a fire.
Janice L,
* Mr. Pate is a fantastic service technician and a great hire by the Sears Company. The scheduling folks leave a lot to be desired but Mr. Pate was number 1…..5 star. I think Sears needs to keep hold of him however they can.
John P,
Customer service response - we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1671019200000
The repair man was great, on time , nice guy. The problem is its not fixed, My Ice machine made one tray of ice and STOPED AGAIN........Not Cool Man
Randy P,
I have never had an appliance repaired on the day an estimate is given, so did not leave payment with my daughter. Thus, the parts were not ordered and a second service call and one at half price were required (@ $80 + 40 plus tax extra) to repair two washers in adjacent homes. The first technician diagnosed a different part for the Whirlpool front loader than the second technician, and we are waiting another 2 weeks for that repair to be completed. Frustrating. Still wondering which part needs to be replaced. We will need to wait to see. Hope Tech 2 was correct. Be ready to pay for service call and any parts to be ordered at first visit.
Denise C,
