9 E Valley Mall Blvd Reviews

Dan, the repair guy, was great. Very knowledgeable and helpful. Unfortunately he saddled with the least user friendly call in service. Constant up selling and ridiculous processes make using Sears not worth it. One example- Dan came on a Thursday to diagnose the problem. He said it would take a few days to get the part necessary, so we had some time to decide whether to buy a new unit or repair this one. We looked around Thursday afternoon and Friday morning, then decided to have unit repaired. We called the number Dan left to schedule repair. We were told they were needed to send repairman to check to see what problem was before scheduling repair. I told the person we had that on the print out Dan left, complete with part number. Person said she had that as well but that didn't matter, they needed to send someone out. No amount of reasoning could get a deviation from "the script." of course they were very busy if they did everything twice. We gave up and scheduled this useless visit. In the meantime, we received an email suggesting we could order the part needed from Sears directly, and for $40 less than the quote from the repairman. When the repairman called prior to second visit, the needless one, I asked about this option. He said it was true and I could order the part for less money and he would still install it as per the agreement. I asked why he needed to check what he already did and he said it was the policy of Sears, a stupid one we agreed. He didn't come as it wasn't necessary and said to schedule install when part came. We called the service number and were given a time three weeks out because "they were busy." I suggested four weeks without a refer might be a challenge to the person on the phone, it certainly was for us. Grudgingly we received an appointment a week out. Dan returned and was surprised at the late schedule as he was available earlier. The repair took under thirty minutes and the estimate was adjusted accordingly. Dan was great. The other folks, we never talked to the same person at the service center, not so much. We'd love to use Dan but not Sears Service. There is a reason Sears is a dying company, losing 85% of it value in the last few years. It's death is imminent and it will be by self inflicted wound.

This is number 4 for service calls in 6 weeks and the 3 time for parts ordered. This kenmore washer is a piece of junk would not buy again. Customer service people are rude. Not what I expected.

Poor job, washer was not working after a week of it getting "repaired".

Tech did not show up. Waited 6 hours. Really poor service.

It was a joke...still waiting for my part...been a week since I originally called. Ordered my own part yesterday and it will be here today. Sears part will not be here until Tuesday, they ordered it Wednesday. Never buying sears again.

The 1st repairman was very nice but he ordered the wrong parts. The 2nd one came and said he would order the right ones, then explained when they got here how to fix it myself. I am a disabled person and think that it is bull that I have to fix It! Not acceptable by me. It took 2 weeks for 1st serviceman, 1 week for parts, then 1 1/2 weeks for 2nd, and almost 1 week now and still no parts have arrived. Not impressed at all. Almost 2 weeks and still no parts! Once again it has taken 3 visits to not get things done. Finally after 6 weeks got the part that needed to be fixed. They were suppose to do a yearly maintenance. But none of the 3 repairmen that came ever did the maintenance. I still have a fan or something making noise, they said to defrost it and it would quit. Well what does self defrost mean? It did get defrosted and the noise is still there. Maintenance would be great if they sent someone who would be able to do it, when I called in they said that the last repairman did it. What a joke he leaned over and listened to the noise and said I don't know what it is. Sears appliances suck!!! Done with their appliances forever. They don't last for 2 years without constant problems.

After 3 visits and waiting 6 weeks, it still isn't fixed. How much longer???