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9 E Valley Mall Blvd Reviews
Read reviews from customers who used our services at 9 E Valley Mall Blvd
Total reviews
201
Average Rating
4/5
I will never buy appliances at Sears again. The Sears Kenmore HE washer is a piece of junk. The repairman even said he gets lots of complaints about it. It does not get clothes clean. They come out dirty, tangled, & sometimes the machine doesn't add enough water & they come out partially dry. And I know Sears will not even acknowledge this review.
Donna K,
Customer service response - Hi Donna, We will definitely acknowledge this review. Thank you for sharing this information with us. We value you feedback as we use it to make improvements to our business. If you washer is still not fixed, please send us an email to [email protected] with your full name, phone number, and home address, and somebody will get back to you as soon as possible. We want to resolve this issue for you! Thank you and have a great rest of your day, Donna.
Sears Home Services on 1513252800000
Called for repair of refrigerator that was covered by sears agreement. Repairman came and diagnosed the problem and said he would get the parts in and call to arrange the repair I have been waiting for over one month for parts for my refrigerator parts to arrive. I finally call to find out why no word. The refer is "to old" they said so repair was canceled. No one told me that and now they said the contract should not have been renewed. I do get my money back but they wanted to charge for the diagnostic call but agreed not to after protest. What poor service. Left hand doesn't know what right hand is doing. I checked an the microwave contract and the same applied.
Dana R,
Customer service response - Hi Rebecca, Thank you so much for taking the time to share your rating with us. We appreciate your feedback we use it to make improvements to our business. We are very sorry to see that you did not have a positive experience with Sears. We strive to provide our customers with the best service possible, so we are upset to see we were unable to do that for you. We value you as a loyal customer, and hope you consider choosing Sears again in the future for all your service needs. Thank you and have a wonderful rest of your day, Rebecca!
Sears Home Services on 1513252800000
We were not satisfied. They were not able to fix our refrigerator. Needed to order another after putting in parts they have already order. They have already put about $2,000 worth of parts and are still ordering more. Just give me a new fridge already. I've had this fridge for one and a half years and they have put to much in parts. Open your eyes already!!!
Ruben O,
Customer service response - Hello Ruben, Thank you for taking the time to submit a review. In order to better to assist you please send an email to [email protected] including your Name, Number and Address associated with your account. Thank you for your time. ^CS
Sears Home Services on 1513252800000
Terrible customer services, confusion and incompetent contractors
Sam “,
Customer service response - We regret to hear we did not meet your expectations for your last visit. It's truly not what we would want you to experience. We hope to provide you better experience for future. ^OC
Sears Home Services on 1544788800000
Darlene D,
Customer service response - Thank you for sharing your review. We apologize for the inconvenience you experienced. We can certainly look into your situation further. Please email us at [email protected] with your name, address, and phone number associated with your account. Thank you. ^OC
Sears Home Services on 1544788800000
We're trying to get a LG front load washer repaired. This processed started July 3rd, 2018. The first service guy said the problem was a wiring harness. He ordered it and it was sent to my home. About a week later, a different repair man came to install the part. He said the first repair guy miss diagnosed the problem. The real problem is a defective thermistor. He ordered the part and it was sent to my home. After about a week the seconded repairman returned to install the part. The washer worked for about 1 and a half loads. The error tE message appears back on the display. The machine works sometimes but will stop and the message reappears on the display. I had a appointment for today and A & E Factory called this morning and said the repair man called in sick and they will have to reschedule. My new schedule is now Sept. 25. I think we have been patient with your repair company, but this is getting a bit much. Can't someone in your company help us?
James L,
Customer service response - We would love to help out and are so sorry to see that you have gone through this! If you would please email the name, address, and phone number that is associated with the order to [email protected] and we will be able to see how we can help out! We apologize for this inconvenience and look forward to assisting you with this matter
Sears Home Services on 1544788800000
Worst possible experience took over two months to have my garden tractor repaired and was repeatedly lied to Can't believe they're still in business and they won't reimburse for my out of pocket expenses beyond $50 (cost me almost $800)
James K,
Customer service response - Hi James, Thank you for the feedback about your last experience as we take everything you say into consideration when making improvements to our business. We apologize that getting your tractor fixed was such a hassle and money guzzler. We understand that unexpected repairs can be pricey. If you do not yet have a protection agreement for your products, we highly recommend it as it will save you money in the future. Again, we are sorry you did not have the best experience with us, but thank you for choosing Sears.
Sears Home Services on 1513252800000
The repairman looked at the lawnmower, made a test to make sure the battery was good and said that I needed a new starter which he didn't have and wouldn't have for three months. He charged me $89 for the trip and $84 just to tell me that he didn't have a starter. It wasn't the starter... There is a short in the wiring, and I'll have to find a real repairman to fix the problem. Thanks Sears for nothing.
Gerald S,
Customer service response - Thank you for taking the time to leave us your rating Gerald. We hate to see that you have had an experience like this and would like to hear more about it. If you would please email the name, address, and phone number that is associated with the order to [email protected] and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1576324800000
Repair technician was on time, informative, and did stellar work. The Sears Service call center is a joke. Repeated lies, late shipping of parts, not communicating specifically to the repair technician crucial information (not once but twice now for service calls on the same POS washer), and general poor service. And you wonder why Sears is going under . . .
Chris D,
Customer service response - Hello Chris, thank you for taking the time to leave your rating. We are sorry to hear that you did not have a positive experience with Sears Repairs. If you need further assistance please email us at [email protected] with your name, address, and phone number associated with your account and details on repairs. Thank you.
Sears Home Services on 1576324800000
They came to repair my refrigerator, said it was fixed billed me and left. Now it still DOES NOT WORK AND THEY WONT RETURN FOR 13 DAYS!!! This is terrible customer service! When asked for bill or copy of my work order they "corporate" cant give it to me and the techs that came out couldn't print one either again bad customer service. Don't get me wrong the techs are nice and seamed very knowledgeable but they are put into a horrible situation by managers that know nothing about customer service and customer loyalty as they have lost mine and will NEVER BUY ANYTHING FROM SEARS AGAIN !!! Then they make you give them a star even though they don't deserve it
Leonard L,
Customer service response - Thank you, Leonard, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our repair service. If your concerns are still unresolved, and you would like us to look into your situation please email the name, address, and phone number that is associated with the service order to [email protected]. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1607947200000
