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17911 Pacific Ave Reviews
Read reviews from customers who used our services at 17911 Pacific Ave
Total reviews
106
Average Rating
4.5/5
Extremely shitty experience. Samsung scheduled me warranty service for my microwave almost 2 months ago. Sears has rescheduled 3 times! They won't even call me, provide me any details, or even put me on a priority list. It's always the day of the service I get a message saying "Hello, this is Richard, your AI virtual assistant from Sears Home Services. We regret to inform you that, due to unforeseen circumstances, we will not be able to have a technician available today to service your appliance. We sincerely apologize for any inconvenience this may cause. We would like to make this right by rescheduling your appointment at the next available time. Which of the following works best for you?"
Austin V,
Customer service response - We apologize for the trouble you've faced, Austin. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1740621962865
The technician charged us the service call, he looked at the dryer he said it was a commercial brand and he could not get us the parts we would need to go somewhere else, that there was a short somewhere. He looked at the wiring that I did when I changed it over from a three plug to a four plug and he said I did it right. But after buying a new dryer and it still did not work, we had someone else come out and told us I did not move the common wire that is grounded for a three plug outlet that must be moved over to the common on the dryer. I spent $150 for nothing and the tech did not know what he was doing.
David P,
Customer service response - We apologize for the trouble you've faced, David. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1726454144117
Terrible service. We paid for the service up front. They came out, miss diagnosed. The problem ordered the wrong parts never showed back up to install 'Em. Finally, 2 months later, they call me and tell me they're ready to come work on it. I canceled the service and got my money back. Fraudulent is what I would have to say.
Todd L,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718327580565
Not only failed to fix the problem, but actually rendered our range unusable.
sponsonhead G,
Customer service response - A big thank you, sponsonhead, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1706004400575
Hawks N,
Customer service response - We are truly sorry to hear about your experience. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please contact us directly at Facebook.com/SearshomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right in the future.
Sears Home Services on 1707183240535
I just realized he chipped the corner of my dishwasher panel . Never said a word to me. I found the piece on the floor . He was very quick to leave
candace M,
