17911 Pacific Ave Reviews

The technician was professional, knowledgeable and direct

Awesome service and quick response. Just over 24 hours after requesting service, our dishwasher was fixed. The tech was on time, very polite, respectful and professional. Once the tech determined the problem, he placed the order for the part and then went and picked it up rather than wait for it to ship and schedule a follow-up. Once he got the part, he returned and fixed the problem. Thank you for a job well done.

Very professional

Greg is professional, knowledgeable and friendly.

They are great . A lot of knowledge . Thank you

The repairman that came out was polite, knew exactly what to do, and answered all my questions. The only thing I didn't like was how my service was scheduled. I was told the repairman would arrive between 8-5. Then I received a text saying the person would be here between 7-9 a.m. so I got up at 6:30 a.m.. They texted a way to track the arrival, but I would've had to sign up and log into an app. Our person let me know he'd be here at approximately 10 a.m.. He arrived at 10:00ish. Otherwise, the service was great. I would call them again if needed.

Our interactions with Patrick were fantastic. I have 4 stars vs 5 stars because our first scheduled visit got cancelled at the last minute with very little notice.

Brandon wasn't overly friendly or talkative. HOWEVER, he did basically take apart our whole dryer to install a new motor and fan!! His work was fluid and only took about 45 minutes!

David is the best Sears has. I’ve had atleast 6 Sears repair guys here in a year. David is by far better than all the others. With that said, it only took since OCTOBER 2024 to now February2025, to get Sears to quit cancelling my scheduled appointment even after being confirmed and get my microwave fixed. I would definitely think twice about buying any Maintenance Warranty from Sears anymore. David gets 5 stars, Sears gets 1!

Unfortunately, did not resolve my issue. The technician was good, but I was told to wait 24 hours for the temperature to normalize - 48 hours later, my freezer is temping at 60. No obvious pathway to reopen my service request which is already closed without customer confirmation of resolution. For added fun, I didn't schedule this myself, and it appears they haven't updated their customer who is the retailer I purchased from, as it shows pending confirmation still. Already not looking forward to the fight.