17911 Pacific Ave Reviews

The technician was professional, knowledgeable and direct

Awesome service and quick response. Just over 24 hours after requesting service, our dishwasher was fixed. The tech was on time, very polite, respectful and professional. Once the tech determined the problem, he placed the order for the part and then went and picked it up rather than wait for it to ship and schedule a follow-up. Once he got the part, he returned and fixed the problem. Thank you for a job well done.

Very professional

Greg is professional, knowledgeable and friendly.

They are great . A lot of knowledge . Thank you

Brandon wasn't overly friendly or talkative. HOWEVER, he did basically take apart our whole dryer to install a new motor and fan!! His work was fluid and only took about 45 minutes!

David is the best Sears has. I’ve had atleast 6 Sears repair guys here in a year. David is by far better than all the others. With that said, it only took since OCTOBER 2024 to now February2025, to get Sears to quit cancelling my scheduled appointment even after being confirmed and get my microwave fixed. I would definitely think twice about buying any Maintenance Warranty from Sears anymore. David gets 5 stars, Sears gets 1!

Unfortunately, did not resolve my issue. The technician was good, but I was told to wait 24 hours for the temperature to normalize - 48 hours later, my freezer is temping at 60. No obvious pathway to reopen my service request which is already closed without customer confirmation of resolution. For added fun, I didn't schedule this myself, and it appears they haven't updated their customer who is the retailer I purchased from, as it shows pending confirmation still. Already not looking forward to the fight.

Raj unfortunately started off the appointment day sharing that he had X amount of stops and it wouldn’t be until about 4-6pm until he made it to the house. That was acceptable, but I asked if he could call the person I left (name & number) in the “Special Instructions” with any further updates since they took the day off work to receive a technician. I was working and could not be the middle man. Imagine my surprise when he called me (not what was requested) minutes before the appointment time needing to cancel and reschedule. He verbally scheduled for the next morning at 9am since he lived 30-45mins from our place and that was the best timeframe he could give. I agreed to that time and someone stayed home again to be able to receive him. Then at 8:20am the next morning I got a call from Amar (totally different person) saying he should be able to make it before noon - I assume my stop got moved to his route either at the behest of Raj or a scheduler/automatic system. I was a bit heated in explaining that my original appointment was yesterday and it has inconvenienced two people by them needing to take time off work. Amar said he would confirm if Raj would actually still be the one to make it out and closer to the agreed upon time. Thankfully Raj showed up (after 9am) and was able to diagnose what was wrong with the oven, but further services were declined. The rating is because technicians should not be scheduled with more than they can handle and they certainly should not be in charge of their own rescheduling if they can’t already keep to their original timeline. I am thankful for the calmness of Amar and his professionalism. It sounds like Raj is a good tech, but not professional and poor at time management.

We are happy with the friendliness but washer is not fixed. They replaced the sensor and now the cold water won’t run. We’ll need someone out again ASAP.