17911 Pacific Ave Reviews

Greg is professional, knowledgeable and friendly.

They are great . A lot of knowledge . Thank you

The repairman that came out was polite, knew exactly what to do, and answered all my questions. The only thing I didn't like was how my service was scheduled. I was told the repairman would arrive between 8-5. Then I received a text saying the person would be here between 7-9 a.m. so I got up at 6:30 a.m.. They texted a way to track the arrival, but I would've had to sign up and log into an app. Our person let me know he'd be here at approximately 10 a.m.. He arrived at 10:00ish. Otherwise, the service was great. I would call them again if needed.

Our interactions with Patrick were fantastic. I have 4 stars vs 5 stars because our first scheduled visit got cancelled at the last minute with very little notice.

Brandon wasn't overly friendly or talkative. HOWEVER, he did basically take apart our whole dryer to install a new motor and fan!! His work was fluid and only took about 45 minutes!

David is the best Sears has. I’ve had atleast 6 Sears repair guys here in a year. David is by far better than all the others. With that said, it only took since OCTOBER 2024 to now February2025, to get Sears to quit cancelling my scheduled appointment even after being confirmed and get my microwave fixed. I would definitely think twice about buying any Maintenance Warranty from Sears anymore. David gets 5 stars, Sears gets 1!

Unfortunately, did not resolve my issue. The technician was good, but I was told to wait 24 hours for the temperature to normalize - 48 hours later, my freezer is temping at 60. No obvious pathway to reopen my service request which is already closed without customer confirmation of resolution. For added fun, I didn't schedule this myself, and it appears they haven't updated their customer who is the retailer I purchased from, as it shows pending confirmation still. Already not looking forward to the fight.

Raj unfortunately started off the appointment day sharing that he had X amount of stops and it wouldn’t be until about 4-6pm until he made it to the house. That was acceptable, but I asked if he could call the person I left (name & number) in the “Special Instructions” with any further updates since they took the day off work to receive a technician. I was working and could not be the middle man. Imagine my surprise when he called me (not what was requested) minutes before the appointment time needing to cancel and reschedule. He verbally scheduled for the next morning at 9am since he lived 30-45mins from our place and that was the best timeframe he could give. I agreed to that time and someone stayed home again to be able to receive him. Then at 8:20am the next morning I got a call from Amar (totally different person) saying he should be able to make it before noon - I assume my stop got moved to his route either at the behest of Raj or a scheduler/automatic system. I was a bit heated in explaining that my original appointment was yesterday and it has inconvenienced two people by them needing to take time off work. Amar said he would confirm if Raj would actually still be the one to make it out and closer to the agreed upon time. Thankfully Raj showed up (after 9am) and was able to diagnose what was wrong with the oven, but further services were declined. The rating is because technicians should not be scheduled with more than they can handle and they certainly should not be in charge of their own rescheduling if they can’t already keep to their original timeline. I am thankful for the calmness of Amar and his professionalism. It sounds like Raj is a good tech, but not professional and poor at time management.

We are happy with the friendliness but washer is not fixed. They replaced the sensor and now the cold water won’t run. We’ll need someone out again ASAP.

He said he'd be there between 4 and 4:45. He didn't even call until 7pm. He walked in with dirty work books and didn't put on booties, didn't apologize for not calling to inform us he'd be late or anything at all..just complained that he was tired and had a long day. Which is a bummer for him but a phone call r text would've avoided us waiting all night and postponing plans. 2 stars cause at least he fixed the VERY simple job he was there to fix and it only took him like 20 minutes.