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232 Valley Center Pl Reviews
Read reviews from customers who used our services at 232 Valley Center Pl
Total reviews
207
Average Rating
4.7/5
John was great!
Cindy T,
Customer service response - Thank you for your positive feedback, Cindy! We're glad to hear John's service met your expectations.
Sears Home Services on 1768960479153
Came on same day. Excellent customer service
Laurie O,
Customer service response - Thank you for your positive feedback, Laurie! We're glad to hear our same-day service and excellent customer service met your expectations.
Sears Home Services on 1768960479172
Very professional , explained problem. I’m satisfied
John A,
Customer service response - Thank you for your positive feedback, John! We're glad to hear our professional service and clear explanations met your expectations.
Sears Home Services on 1768880270418
My apologies if this is viewed across Google, I would prefer only to Sears, but that option is not available that I've seen. The repair was made and time will tell how long it lasts. Sears Home Service never indicated to me of any warranty on the repair. The technician order the parts and the $358 part did not arrive. I was not given any information of the order placed, i.e., ordered from whom and any tracking in formation. After days of attempting to speak to a human being in Sears support to help me track and speak with the vendor for the order, I had to buy a second part on my own. I feared I would be refused the repair without the part. I paid for everything up front $886, and if I was not getting the $358 part, would I get cancelled and lose all the money? The technician made the repair and the machine is working again. Sears said they would speak to Amazon who supposedly delivered the part, but no-one has gotten back to me. I have to assume the mistake was that I had the technician have the part delivered to me, not him. I did get an email that parts were delivered to the technician, but that was AI talking. Probably the Amazon van was followed and thieves stole it from my porch, but my security camera never saw the delivery or thieves stealing it. No more deliveries to my home. Lessons learned. :(
Morgan S,
Customer service response - Thank you for your detailed feedback, Morgan. We're sorry for the inconvenience you experienced with the part delivery and communication issues. Please contact us directly so we can address your concerns further.
Sears Home Services on 1768527107072
Great tech
Robert S,
Customer service response - Thank you for your positive feedback, Robert! We're glad to hear our technician met your expectations.
Sears Home Services on 1768353692316
Mike M,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1767855461613
Just came and confirmed control panel was indeed broken....no fix:(
Katie R,
Customer service response - Thank you for your positive feedback, Katie! We're glad we could confirm the issue with your control panel, even though a fix wasn't possible.
Sears Home Services on 1767744310034
John was very knowledgeable and set our mind at ease on what was going on with our oven. John was able to find the problem and fix it quickly. It was a couple of burnt wires in the back. The oven is back in operation. Thank you.
David T,
Customer service response - Thank you for your positive feedback, David! We're glad to hear John's knowledge and reassurance made your experience a great one.
Sears Home Services on 1767144046658
Prompt, polite, efficient and explained the issue and solution well. Very pleased.
Deborah,
Customer service response - Thank you for your positive feedback, Deborah! We're glad to hear our prompt, polite, and efficient service met your expectations.
Sears Home Services on 1767059091773
Technician was knowledgeable and determined vert quickly what part was needed. The part was ordered late on a Friday afternoon and it was delivered the next day.
Tom S,
Customer service response - Thank you for your positive feedback, Tom! We're glad to hear our technician's knowledge and prompt service met your expectations.
Sears Home Services on 1766715649469
