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232 Valley Center Pl Reviews
Read reviews from customers who used our services at 232 Valley Center Pl
Total reviews
220
Average Rating
4.7/5
Connor is personable and excellent to deal with. Explains what's happening and let's one knows what's going on with the repair.
Donna C,
Customer service response - Thank you for your feedback, Donna! We're glad to hear Connor was personable and provided clear explanations during the repair.
Sears Home Services on 1789707392585
Tech did a good job. It was a tough one but he hung in there. Very conscientious.
Charlie A,
Customer service response - Thank you for your feedback, Charlie! We're glad to hear the technician was conscientious and did a good job despite the challenge.
Sears Home Services on 1789229939181
John from Sears appliance repair was excellent and extremely helpful.
Brenda L,
Customer service response - Thank you for your feedback, Brenda! We're glad to hear John was excellent and extremely helpful during your service.
Sears Home Services on 1788707130177
The automated bot was very frustrating. At no time was I able to say that I accept the time. Also I was called numerous times.
Karen W,
Customer service response - Thank you for your feedback, Karen! We apologize for the frustration with the automated system and appreciate your patience.
Sears Home Services on 1788397402139
Conner is a joy to have in my home…he will do very well in his new endeavor’s…you are lucky to have him in your employ!
Ralph L,
Customer service response - Thank you for your feedback, Ralph! We're glad to hear Conner was a joy to have in your home and appreciate your kind words about him.
Sears Home Services on 1787382940114
Vicki S,
Customer service response - Thank you for the amazing 5-star review, Vicki! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1786411453027
Ed M,
Customer service response - Hi Ed, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1784769020830
Barbie G,
JOHN was extremely knowledgeable about the problems our washing machine was having. He diagnosed the problem and came back to fix it the following week. He did a great job. Communication was solid.
LYNN B,
Customer service response - Thank you for your feedback, Lynn! We're glad to hear John was knowledgeable, communicated well, and did a great job fixing your washing machine.
Sears Home Services on 1783375683895
John was very nice and knew what he was doing! We were very comfortable with him doing the job and in our home.
Patricia H,
Customer service response - Thank you for your feedback, Patricia! We're glad to hear John was nice, knowledgeable, and made you feel comfortable during the job.
Sears Home Services on 1783120735289
Efficient, friendly and knowledgeable! Thank you!
Bart P,
Customer service response - Thank you for your feedback, Bart! We're glad to hear you found our service efficient, friendly, and knowledgeable.
Sears Home Services on 1781904498507
Prompt response. Friendly and thorough. Oven repair.
Victor D,
Customer service response - Thank you for your feedback, Victor! We're glad to hear you found our response prompt and the oven repair friendly and thorough.
Sears Home Services on 1781556402882
Came on the same day. Made appointment online. Very efficient service and affordable.
Mitzi Y,
Customer service response - Thank you for your feedback, Mitzi! We're glad to hear you found the service efficient, affordable, and appreciated the same-day appointment.
Sears Home Services on 1781302334975
Don was very friendly and professional. He checked things out and relieved my mind of worry.
Patricia A,
Customer service response - Thank you for your feedback, Patricia! We're glad to hear Don was friendly, professional, and able to relieve your worries.
Sears Home Services on 1780343880704
Don was very informative, polite, professional and respectable! I would definitely request Don when I need to use Sears for a repair in the future.
Billie G,
Customer service response - Thank you for your feedback, Billie! We're glad to hear Don was informative, polite, professional, and respectable, and that you would request him for future repairs.
Sears Home Services on 1778525871522
John was on time performed his duties in a good manner and created an appropriate estimate.
Wayne K,
Customer service response - Thank you for your feedback, Wayne! We're glad to hear John was punctual, performed well, and provided an appropriate estimate.
Sears Home Services on 1775416433770
Since supplying so much requested information on problem, it would have been appreciated if likely parts were checked for availability before appointment.
Luna,
Customer service response - Thank you for your feedback, Luna! We appreciate your suggestion and will work on improving our process for checking part availability before appointments.
Sears Home Services on 1773796065455
The tech was fine. The lack of humans to deal with issues or answer questions was frustrating. Your AI is awful. The chat has too few options, the email link has a loop. You cannot ask for maintenance on an appliance. You say "yes" and nothing happens. Your voice AI doesn't get it right and you cannot correct her. Pitiful!!!!!
Helen R,
Customer service response - Thank you for your feedback, Helen. We're glad to hear the tech met your expectations, but we're sorry for the frustration with our AI system. Please contact us directly so we can address your concerns further.
Sears Home Services on 1773623531215
Service technician had the knowledge and expertise to diagnose the issue and had the part available to make the repair.
Pamela H,
Customer service response - Thank you for your positive feedback, Pamela! We're glad to hear our technician's expertise and preparedness met your expectations.
Sears Home Services on 1772755981225
Wendy B,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1772584827598
John was great!
Cindy T,
Customer service response - Thank you for your positive feedback, Cindy! We're glad to hear John's service met your expectations.
Sears Home Services on 1768960479153
Came on same day. Excellent customer service
Laurie O,
Customer service response - Thank you for your positive feedback, Laurie! We're glad to hear our same-day service and excellent customer service met your expectations.
Sears Home Services on 1768960479172
Very professional , explained problem. I’m satisfied
John A,
Customer service response - Thank you for your positive feedback, John! We're glad to hear our professional service and clear explanations met your expectations.
Sears Home Services on 1768880270418
My apologies if this is viewed across Google, I would prefer only to Sears, but that option is not available that I've seen. The repair was made and time will tell how long it lasts. Sears Home Service never indicated to me of any warranty on the repair. The technician order the parts and the $358 part did not arrive. I was not given any information of the order placed, i.e., ordered from whom and any tracking in formation. After days of attempting to speak to a human being in Sears support to help me track and speak with the vendor for the order, I had to buy a second part on my own. I feared I would be refused the repair without the part. I paid for everything up front $886, and if I was not getting the $358 part, would I get cancelled and lose all the money? The technician made the repair and the machine is working again. Sears said they would speak to Amazon who supposedly delivered the part, but no-one has gotten back to me. I have to assume the mistake was that I had the technician have the part delivered to me, not him. I did get an email that parts were delivered to the technician, but that was AI talking. Probably the Amazon van was followed and thieves stole it from my porch, but my security camera never saw the delivery or thieves stealing it. No more deliveries to my home. Lessons learned. :(
Morgan S,
Customer service response - Thank you for your detailed feedback, Morgan. We're sorry for the inconvenience you experienced with the part delivery and communication issues. Please contact us directly so we can address your concerns further.
Sears Home Services on 1768527107072
Great tech
Robert S,
Customer service response - Thank you for your positive feedback, Robert! We're glad to hear our technician met your expectations.
Sears Home Services on 1768353692316
