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232 Valley Center Pl Reviews
Read reviews from customers who used our services at 232 Valley Center Pl
Total reviews
215
Average Rating
4.7/5
Don was very informative, polite, professional and respectable! I would definitely request Don when I need to use Sears for a repair in the future.
Billie G,
Customer service response - Thank you for your feedback, Billie! We're glad to hear Don was informative, polite, professional, and respectable, and that you would request him for future repairs.
Sears Home Services on 1778525871522
John was on time performed his duties in a good manner and created an appropriate estimate.
Wayne K,
Customer service response - Thank you for your feedback, Wayne! We're glad to hear John was punctual, performed well, and provided an appropriate estimate.
Sears Home Services on 1775416433770
Since supplying so much requested information on problem, it would have been appreciated if likely parts were checked for availability before appointment.
Luna,
Customer service response - Thank you for your feedback, Luna! We appreciate your suggestion and will work on improving our process for checking part availability before appointments.
Sears Home Services on 1773796065455
The tech was fine. The lack of humans to deal with issues or answer questions was frustrating. Your AI is awful. The chat has too few options, the email link has a loop. You cannot ask for maintenance on an appliance. You say "yes" and nothing happens. Your voice AI doesn't get it right and you cannot correct her. Pitiful!!!!!
Helen R,
Customer service response - Thank you for your feedback, Helen. We're glad to hear the tech met your expectations, but we're sorry for the frustration with our AI system. Please contact us directly so we can address your concerns further.
Sears Home Services on 1773623531215
Service technician had the knowledge and expertise to diagnose the issue and had the part available to make the repair.
Pamela H,
Customer service response - Thank you for your positive feedback, Pamela! We're glad to hear our technician's expertise and preparedness met your expectations.
Sears Home Services on 1772755981225
Wendy B,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1772584827598
John was great!
Cindy T,
Customer service response - Thank you for your positive feedback, Cindy! We're glad to hear John's service met your expectations.
Sears Home Services on 1768960479153
Came on same day. Excellent customer service
Laurie O,
Customer service response - Thank you for your positive feedback, Laurie! We're glad to hear our same-day service and excellent customer service met your expectations.
Sears Home Services on 1768960479172
Very professional , explained problem. I’m satisfied
John A,
Customer service response - Thank you for your positive feedback, John! We're glad to hear our professional service and clear explanations met your expectations.
Sears Home Services on 1768880270418
My apologies if this is viewed across Google, I would prefer only to Sears, but that option is not available that I've seen. The repair was made and time will tell how long it lasts. Sears Home Service never indicated to me of any warranty on the repair. The technician order the parts and the $358 part did not arrive. I was not given any information of the order placed, i.e., ordered from whom and any tracking in formation. After days of attempting to speak to a human being in Sears support to help me track and speak with the vendor for the order, I had to buy a second part on my own. I feared I would be refused the repair without the part. I paid for everything up front $886, and if I was not getting the $358 part, would I get cancelled and lose all the money? The technician made the repair and the machine is working again. Sears said they would speak to Amazon who supposedly delivered the part, but no-one has gotten back to me. I have to assume the mistake was that I had the technician have the part delivered to me, not him. I did get an email that parts were delivered to the technician, but that was AI talking. Probably the Amazon van was followed and thieves stole it from my porch, but my security camera never saw the delivery or thieves stealing it. No more deliveries to my home. Lessons learned. :(
Morgan S,
Customer service response - Thank you for your detailed feedback, Morgan. We're sorry for the inconvenience you experienced with the part delivery and communication issues. Please contact us directly so we can address your concerns further.
Sears Home Services on 1768527107072
